Development of a Consumer Survey for Behavioral Health Services

Eisen, Susan V.; Shaul, James A.; Clarridge, Brian; Nelson, Deborah B.; Spink, James; Cleary, Paul D.

doi:10.1176/ps.50.6.793

Cited by 63 publications

(32 citation statements)

References 9 publications

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“…24 The Consumer Assessment of Behavioral Health Survey (CABHS) is based on the CAHPS survey, but assesses behavioral health services and insurance plans. 37 It was developed by researchers at Harvard Medical School, McLean Hospital, and the University of Massachusetts at Boston with support from the MacArthur Foundation and the Agency for Healthcare Research and Quality (AHRQ). The Mental Health Statistics Improvement Program (MHSIP) developed a consumer-oriented mental health report card to assess quality of mental health treatment provided within statewide public mental health systems.…”

Section: National Effortsmentioning

confidence: 99%

Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments

Eisen

Shaul

Leff

et al. 2001

The Journal of Behavioral Health Services & Research

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This article describes a study evaluating the Consumer Assessment of Behavioral Health Survey (CABHS) and the Mental Health Statistics Improvement Program (MHSIP) surveys. The purpose of the study was to provide data that could be used to develop recommendations for an improved instrument. Subjects were 3,443 adults in six behavioral health plans. The surveys did not differ significantly in response rate or consumer burden. Both surveys reliably assessed access to treatment and aspects of appropriateness and quality. The CABHS survey reliably assessed features of the insurance plan; the MHSIP survey reliably assessed treatment outcome. Analyses of comparable items suggested which survey items had greater validity. Results are discussed in terms of consistency with earlier research using these and other consumer surveys. Implications and recommendations for survey development, quality improvement, and national policy initiatives to evaluate health plan performance are presented.

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Section: National Effortsmentioning

confidence: 99%

Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments

Eisen

Shaul

Leff

et al. 2001

The Journal of Behavioral Health Services & Research

Self Cite

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“…[1][2][3][4] In recent years, much progress has been made in the science of measuring important aspects of the patient care experience, most notably through the development and use of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite of patient experience survey tools. [5][6][7][8][9][10][11] However, faced with multiple priorities and resource demands, health systems and providers may question the clinical and business value of collecting, analyzing, and acting upon data on patients' experiences of care.…”

mentioning

confidence: 99%

analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care

Browne

Roseman²,

Shaller³

et al. 2010

Health Affairs

270

242

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Patients value the interpersonal aspects of their health care experiences. However, faced with multiple resource demands, primary care practices may question the value of collecting and acting upon survey data that measure patients' experiences of care. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite of surveys and quality improvement tools supports the systematic collection of data on patient experience. Collecting and reporting CAHPS data can improve patients' experiences, along with producing tangible benefits to primary care practices and the health care system. We also argue that the use of patient experience information can be an important strategy for transforming practices as well as to drive overall system transformation. N ew models of organizing, delivering, and paying for primary care seek to improve the quality of care provided to patients and the experiences of clinicians. Meanwhile, research has shown that patients place much value on effective communication with their providers, the responsiveness of clinicians and staff to their needs, and an overall sense of being treated with care and respect.

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“…The MHSIP, developed by the CMHS, has been in wide use since its development in the 1990s (Teague et al, 1997;Eisen, Shaul, Clarridge, et al, 1999;Eisen, Shaul, Leff, et al, 2001;CMHS, 2006), is used in the reporting required of states as a condition of their receipt of Mental Health Block Grants, and is included in the reporting required of CCBHCs for the demonstration. The MHSIP Consumer Survey assesses seven domains: general satisfaction with care, perception of access to services, perception of quality and appropriateness of care, perception of participation in treatment planning, perception of outcomes of services, perception of functioning, and perception of social connectedness in both outpatient and inpatient care settings for adults and youth.…”

Section: Descriptionmentioning

confidence: 99%

Evaluation Design Recommendations for the Certified Community Behavioral Health Clinic Demonstration Program

Breslau¹,

Ashwood²,

Kase³

et al. 2016

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This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited. Permission is given to duplicate this document for personal use only, as long as it is unaltered and complete. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial use. For information on reprint and linking permissions, please visit www.rand.org/pubs/permissions.html.The RAND Corporation is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND is nonprofit, nonpartisan, and committed to the public interest. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.Support RAND Make a tax-deductible charitable contribution at www.rand.org/giving/contribute www.rand.org For more information on this publication, visit www.rand.org/t/rr1439Library of Congress Cataloging-in-Publication Data is available for this publication. Published by the RAND Corporation, Santa Monica, Calif. © Copyright 2016 RAND CorporationR® is a registered trademark.ii Preface Section 223 of the Protecting Access to Medicare Act of 2014 (Public Law 113-93) authorized a demonstration program aimed at improving the accessibility and quality of community-based behavioral health care through creation of an innovative clinic model, known as a Certified Community Behavioral Health Clinic. The Office of the Assistant Secretary for Planning and Evaluation (ASPE), in collaboration with the Substance Abuse and Mental Health Services Administration and the Centers for Medicare and Medicaid Services, will conduct an evaluation of the demonstration.ASPE contracted with RAND to provide information on the availability of data sources pertinent to the evaluation of the Certified Community Behavioral Health Clinic demonstration, input on the research questions to be addressed in the evaluation, and suggested study designs to address the research questions. This evaluation design report includes those findings, suggested research questions and study designs, and cost and burden estimates for various evaluation options.This work was sponsored by ASPE under contract HHSP23320095649WC, for which Christie Peters serves as project officer. The research was conducted in RAND Health, a division of the RAND Corporation. A profile of RAND Health, abstracts of its publications, and ordering information can be found at www.rand.org/health. Law 113-93), the CCBHC is a new model of specialty behavioral health clinic, designed to provide comprehensive and integrated care for adults with mental health or substance use disorders and children with serious emotional distress. Certification criteria for the CCBHCs have been specified by the Substance Abuse and Mental Health Services Administration covering six core areas: sta...

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Development of a Consumer Survey for Behavioral Health Services

Cited by 63 publications

References 9 publications

Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments

Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments

analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care

Evaluation Design Recommendations for the Certified Community Behavioral Health Clinic Demonstration Program

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