2023
DOI: 10.1590/0103-6513.20220069
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Development of a measurement instrument to evaluate integrated management systems and differences in perception: an approach to item response theory and the quality management process

Abstract: Paper aims:The first aim is methodological, by developing a conceptual model to describe the internal relationship environment (IRE), the critical factors that impact this environment, the characterization of the parties involved, and their relationships. The second is practical and instrumentalizes the model to measure the effect of differences perceived by internal customers.Originality: Distinct works focus on the formulation of management systems, successful implementation, or external and market environme… Show more

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Cited by 3 publications
(3 citation statements)
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“…This necessitates the development of frameworks and criteria designed to assess the performance level of this quality within production systems, in this regard, production systems play a fundamental role in manufacturing. As per Fernandes et al (2023), a system is a set of components that interact to achieve a specific goal, with a focus on minimizing defects for end-users. Therefore, this necessitates the development of a logically ordered and sufficiently coherent set of procedures to govern the functioning of the whole.…”
Section: Evaluation Of the Quality Of A Production Systemmentioning
confidence: 99%
“…This necessitates the development of frameworks and criteria designed to assess the performance level of this quality within production systems, in this regard, production systems play a fundamental role in manufacturing. As per Fernandes et al (2023), a system is a set of components that interact to achieve a specific goal, with a focus on minimizing defects for end-users. Therefore, this necessitates the development of a logically ordered and sufficiently coherent set of procedures to govern the functioning of the whole.…”
Section: Evaluation Of the Quality Of A Production Systemmentioning
confidence: 99%
“…Whereas in the context of sustainability orientation, CSI helps companies to integrate sustainability goals into the company's business strategy and ensures that the company's business activities are consistent with sustainability principles. CSI helps companies to measure their sustainability performance and create transparent sustainability reports and helps companies to improve company operational efficiency and reduce the environmental impact of company business activities (Da Silva Fernandes et al, 2023). CSI helps companies to identify sources of emissions and waste that have the potential to damage the environment and take action to reduce these impacts and ensure that the company's business activities comply with environmental regulations related to sustainability.…”
Section: Csimentioning
confidence: 99%
“…These remove the material and load it in transport equipment, trucks, conveyor belts, wagons, among others. The transport equipment takes the material to a certain point of discharge, which may be crushers, sterile cell, or lung cell, where the operation cycle resumes (Fernandes et al, 2023a;Osanloo & Paricheh, 2020;Osanloo & Paricheh, 2020) The company under study, is a large mining company located in southeastern Pará in which it establishes, as a responsibility for the Reliability Engineering team, identify and manage risks associated with its critical assets, classified as well as those that may cause a material unwanted event (MUE) (ICMM, 2015). In this way, an incident is an unplanned event or an occurrence that results in damage or other loss (ABNT, 2014) and, in turn, the failure is an incident that interrupts the operation and leads to the unavailability of the equipment (ABNT, 1994).…”
Section: Introdutionmentioning
confidence: 99%