Development of a patient-centered communication skills training: A qualitative exploration of nurse managers‘ perspectives

Abstract

Background: Communication skills trainings can enhance nursing professionals’ patient-centered communication skills, fostering positive health outcomes for both patients and nursing professionals. Understanding experiences and preferences of the target group is crucial when developing a specific communication skills training. Thus, it is essential to involve not only nurses but also nurse managers in the training development, as they offer a comprehensive overview of communication challenges experienced by nursing staff. Therefore, this study aimed to explore nurse managers’ perspectives on essential content for developing a patient-centered communication skills training. Methods: We conducted semi-structured interviews with nurse managers working at an academic medical center in Germany. Transcripts of audio-recorded interviews were analyzed using Kuckatz’s qualitative content analysis. Results: N = 18 nurse managers from various medical disciplines such as gynecology, psychiatry, pediatrics, and neurology participated in the study. The majority highlighted the importance of enhancing general communication skills and strategies such as showing empathy and applying tailored communication, as well as addressing communication challenges with patients. Fewer participants emphasized the need for training in professional self-awareness, communication with relatives, and culturally sensitive communication. Conclusion: Nurse managers identified crucial aspects for a training to enhance nurses’ patient-centered communication, revealing similar communication challenges across all medical disciplines.