2002
DOI: 10.1080/17461390200072205
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Development of a taxonomy of performance for national sport organizations

Abstract: The measurement of performance of a voluntary organization challenges management theorists and practitioners. What are the effectiveness and efficiency criteria to evaluate performance of these organizations? To overcome the limitations of current methods of performance measurement, we propose a new performance measurement technique in a taxonomic perspective that associates qualitative and quantitative indicators thanks to a contractual approach. This approach establishes a typology of 6 performance profiles … Show more

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Cited by 71 publications
(80 citation statements)
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References 6 publications
(8 reference statements)
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“…The reason for this is the receipt of resources from public agencies which are annually renewable or other undefined resources which could lack transparency. The duality of volunteers and paid staff of NPSOs make the connection between organizational process and the primary goals difficult to measure properly if assessing organizational performance through the Process Model (Bayle & Madella, 2002). The Multiple-Constituency Approach is difficult to operationalize in non-profit organizations due to the amount of constituencies, each having their own perception of what the organization should be doing, and each requiring a minimum degree of satisfaction.…”
Section: And the Competing Valuesmentioning
confidence: 99%
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“…The reason for this is the receipt of resources from public agencies which are annually renewable or other undefined resources which could lack transparency. The duality of volunteers and paid staff of NPSOs make the connection between organizational process and the primary goals difficult to measure properly if assessing organizational performance through the Process Model (Bayle & Madella, 2002). The Multiple-Constituency Approach is difficult to operationalize in non-profit organizations due to the amount of constituencies, each having their own perception of what the organization should be doing, and each requiring a minimum degree of satisfaction.…”
Section: And the Competing Valuesmentioning
confidence: 99%
“…Limitations of these models were highlighted by Bayle and Madella (2002) for national sport organizations. NPSOs have intangible, inaccurate and/or vague goals which make their measurement challenging in the Goal Model, even more they (constantly) need to adapt these goals to their changing and competitive environment.…”
Section: And the Competing Valuesmentioning
confidence: 99%
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