2020
DOI: 10.25046/aj0506143
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Development of a Technology and Digital Transformation Adoption Framework of the Postal Industry in Southern Africa: From Critical Literature Review to a Theoretical Framework

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Cited by 2 publications
(2 citation statements)
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“…Mokgohloa et al (2020) argues that in contrast to a dynamic environment characterized by "causality", which is the core idea of a systems thinking approach, traditional technology adoption models are characterized by "linearity", which is the antithesis. A linear approach to digital transformation and technology adoption is ineffective in the postal industry due to the several players and their frequently conflicting interests [15]. A systemic approach is therefore necessary.…”
Section: System Dynamics Approach In Technology Adoptionmentioning
confidence: 99%
“…Mokgohloa et al (2020) argues that in contrast to a dynamic environment characterized by "causality", which is the core idea of a systems thinking approach, traditional technology adoption models are characterized by "linearity", which is the antithesis. A linear approach to digital transformation and technology adoption is ineffective in the postal industry due to the several players and their frequently conflicting interests [15]. A systemic approach is therefore necessary.…”
Section: System Dynamics Approach In Technology Adoptionmentioning
confidence: 99%
“…There are three standard models for technology adoption at businesses (Alsheibani et al, 2018;Mokgohloa et al, 2020); the technology, organization, and environment context model (TOE), the diffusion of innovation model (DOI), and the benefits, organizational readiness, and external pressure model (BOE). While they share a similar base, these frameworks focus on distinct aspects of technology adoption issues.…”
Section: Research Model and Hypothesesmentioning
confidence: 99%