Development of an In-Patient Satisfaction Questionnaire for the Chinese Population

Wei, Jie; Wang, Xinliang; Yang, Hao; Yang, Tubao

doi:10.1371/journal.pone.0144785

Cited by 21 publications

(32 citation statements)

References 35 publications

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“…Healthcare organizations are shifting toward a market-oriented strategy and devel-oped efficient programs of quality improvement by adopting patient satisfaction to be the benchmark of organizational performance Huerta et al, 2016;Bahadori et al, 2016). Patient satisfaction has long been considered as an essential component of people-centered care, and an important factor for health care quality (Hemadeh et al, 2019;Ogaji, 2017;Wei et al, 2015;Louw et al, 2017). Healthcare quality is one of the most critical things in the life of humans.…”

Section: Introductionmentioning

confidence: 99%

Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

Almomani¹,

Al-Ghdabi²,

Banyhamdan³

2020

10.5267/j.msl

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Patients' satisfaction has become one of the critical issues for governments all over the world and they are prioritizing to keep their citizens happy. The objective of the current study was to determine the impact of health service quality on patient's satisfaction. The study was applied on public hospitals in Jordan. The participants of this research were physician/doctors working in public hospitals in Jordan, a convenience sample with 400 questionnaires handled to the patients, and 354 questionnaires were valid for statistics. The researchers used the AMOS software version 20 to test the hypothesized structural equation model. Health service quality explained %65.7 of the variation of patient satisfaction, which was also, illustrated the extent to which the quality of health service had the potential to make a change in the level of patients' satisfaction in public hospitals. Health service quality had a positive effect on patient satisfaction; therefore, researchers pointed out some recommendations for top management and decision-makers at public hospitals.

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Section: Introductionmentioning

confidence: 99%

Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

Almomani¹,

Al-Ghdabi²,

Banyhamdan³

2020

10.5267/j.msl

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“…Some address satisfaction with a very specific kind of care such as neonatal intensive care [15] or psychiatric care for outpatients [22]. Other indices have a broader scope such as satisfaction with inpatient care in general [9,16,18,28,29]. However, some of the instruments with a broader scope are designed for a specific cultural context [14,17,28] and there are only a few attempts for providing universal two freelance consultants were TB and PF and both were funded by the European Union.…”

Section: Introductionmentioning

confidence: 99%

“…Other indices have a broader scope such as satisfaction with inpatient care in general [9,16,18,28,29]. However, some of the instruments with a broader scope are designed for a specific cultural context [14,17,28] and there are only a few attempts for providing universal two freelance consultants were TB and PF and both were funded by the European Union. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.…”

Section: Introductionmentioning

confidence: 99%

Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries

Konerding

Bowen²,

Elkhuizen

et al. 2019

PLoS ONE

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A short questionnaire which can be applied for assessing patient satisfaction in different contexts and different countries is to be developed. Methods Six items addressing tangibles, reliability, responsiveness, assurance, empathy, and communication were analysed. The first five items stem from SERVQUAL (SERVice QUALity), the last stems from the discussion about SERVQUAL. The analyses were performed with data from 12 surveys conducted in six different countries (England, Finland, Germany, Greece, the Netherlands, Spain) covering two different conditions (type 2 diabetes, stroke). Sample sizes for included participants are 247 in England, 160 in Finland, 231 in Germany, 152 in Greece, 316 in the Netherlands and 96 in Spain for the diabetes surveys; and 101 in England, 139 in Finland, 107 in Germany, 58 in Greece, 185 in the Netherlands, and 92 in Spain for the stroke surveys. The items were tested by (1) bivariate correlations between the items and an item addressing 'general satisfaction', (2) multivariate regression analyses with 'general satisfaction' as criterion and the items as predictors, and (3) bivariate correlations between sum scores and 'general satisfaction'.

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“…Therefore, understanding the state of patient satisfaction and what patients are most concerned about from a national perspective is necessary. However, little research has been conducted to evaluate the quality of healthcare institutions with respect to the patients, and most of these studies focused only on some particular regions [14,15] or particular diseases [16].…”

Section: Introductionmentioning

confidence: 99%

Evaluation of patient satisfaction in hospitals in China 2003–2013: A national longitudinal analysis of population-based survey data

Tang

Liu

Dong

2019

Preprint

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Understanding the perception of patients towards the quality of hospitals is critical to policy development and improvement. However, there remains a dearth of literature examining the impact of the new health reform launched by China's government in 2009 on the changes of the patient satisfaction. Thus, the aim of this paper was to evaluate long-term trends in patient satisfaction to healthcare providers in China from 2003 to 2013. The data from three rounds (2003, 2008, and 2013) of the National Health Service Survey. The unsatisfactory rate, hospital satisfaction assessment and the most dissatisfied items for outpatients and inpatients in urban and rural areas in China were considered Percentages changes from 2003 to 2008, 2008 to 2013, and 2003 to 2013 were calculated to descriptively show the trends of patient satisfaction between these 10 years. Chi-square tests regarding the changes of each item between any two years were carried out to evaluate temporal variance. The results reveal a significant overall improvement in the patient satisfaction of both inpatients and outpatients in urban and rural areas in China from 2003 to 2013, especially for the period between 2008 and 2013. However, the percentage of outpatients who dissatisfied with the waiting time for treatment largely increased between 2008 and 2013. In addition, both inpatients and outpatients tended to pay more attention to the service quality and medical expense. With respect to the patient-physician trust relationship, an overall marked improvement could be identified. The findings of this study are unique in presenting the patient satisfaction at the national level in China, which highlight a need to carry out more national actions focusing on the optimization of visiting mechanism, the deduction of medical costs and the improvement of doctors' service and medical quality.

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Development of an In-Patient Satisfaction Questionnaire for the Chinese Population

Cited by 21 publications

References 35 publications

Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries

Evaluation of patient satisfaction in hospitals in China 2003–2013: A national longitudinal analysis of population-based survey data

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