Development of human capital in institutions from the Polish financial sector: Towards new technologies and agile business models

Grzeszczyk, Tadeusz A.

doi:10.15678/ier.2020.0604.04

Cited by 4 publications

(4 citation statements)

References 22 publications

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“…Previous research show that employees with proper qualifications and motivations significantly contribute in achieving the goals of organizations, and based on employees` knowledge, skills and competences, organizations build a competitive advantage (Horzela, Ambrochowicz, 2019;Kuzior, Sobotka, 2019;Grzeszczyk, 2020). Therefore, employees are essential to gain success within organizations.…”

Section: Introductionmentioning

confidence: 99%

Untitled

2023

SPSUTOM

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The aim of this article is to identify attributes related to the quality of the hospitalization process, categorized from absolutely necessary to those whose presence does not significantly impact this quality (according to the Kano methodology). The identified attributes also simultaneously contribute to shaping patient satisfaction. The primary objective of this article is to indicate at what level in the satisfaction assessment factors determine the quality of the hospitalization process and to what extent they align with the expectations of hospitalized patients. Design/methodology/approach: The literature review will focus on identifying factors determining the quality of the hospitalization process. The empirical part of the article will revolve around classifying these attributes according to the Kano methodology through survey research. The next stage of the research process will involve assessing the satisfaction of hospitalized patients in areas corresponding to the Kano attributes -through survey researchand identifying discrepancies between expectations and satisfaction levels. Findings: Among the attributes that particularly determine the attractiveness of a hospital unit are those related to reducing time. Shortening the admission time to the ward, waiting for discharge, and the time it takes to conduct prescribed tests are emphasized. Additionally, the importance of adhering to the treatment stages according to the planned schedule is highlighted. Therefore, it is recommended as a priority to simplify procedures for both admission to the ward and discharge, as well as to strictly adhere to the treatment schedule while optimizing it to reduce the waiting time for prescribed tests during hospitalization.Research limitations/implications: The article presents the results of literature research, which can be complemented in further studies on this topic. One limitation of the research is the relatively narrow group of patients who completed the satisfaction assessment survey, both in terms of the number of patients, geographical area, and the number of hospital facilities. Additionally, the study only presented attributes related to the organization and the quality of the hospitalization process, without delving into broader topics related to personnel or material conditions, which likely also influence the level of patient satisfaction. These limitations point towards directions for future research. Practical implications: The results of the conducted research can have practical applications in the business field. Satisfaction assessment surveys completed by hospitalized patients from various hospitals will identify areas where patient satisfaction is the lowest. Consequently, 10 N. Baskiewicz, M. Daroń, A. Pachura, A. Sanojca they can serve as a basis for developing guidelines for efforts aimed at improving the quality of the hospitalization process. Additionally, the Kano methodology will indicate which attributes that determine the quality of the hospitalization process are most significant to pati...

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Section: Introductionmentioning

confidence: 99%

Untitled

2023

SPSUTOM

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“…Among the most important success factors for IT projects in banking are also the right selection of subject matter experts of projects, development environment, project manager skills and good communication (Priambodo et al, 2019). In addition, the literature points to the importance of knowledge as well as human and intellectual capital development, which is necessary for the successful implementation of IT projects and modern management models (Grzeszczyk, 2020). Changes taking place in the environment of financial institutions, therefore, force the use of appropriate approaches and practices to knowledge management in projects.…”

Section: Introductionmentioning

confidence: 99%

Knowledge Management Practices in Research and Development Strategic Projects Undertaken by Banks

Grzeszczyk,

Groszkowski

2023

ECKM

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The dynamic development of information technologies that can support the functioning of financial institutions also implies a rapid increase in the number of investments in projects, e.g., related to ICT and AI. In addition to projects concerning current operations in the banking sector, a growing number of research and development projects of strategic importance can be observed. Implementing such projects is an excellent way to improve the banks’ competitive position on the market, provide a better response to customers' increasing expectations, improve the quality and increase the security of the financial services offered. The problem addressed in this study is of great significance in the context of seeking new directions to stimulate the development of R&D activities of strategic importance carried out by banks. However, such research has not been run thoroughly enough so far. Therefore, the theoretical, methodological, and practical gaps in this area are clearly visible against the background of the literature review. There is a need to improve knowledge management processes at the level of R&D strategic projects during their planning, implementation, completion, and post-project reviews. Project managers and business practitioners use more or less formalized activities and practices of knowledge management in strategic R&D projects, which are more or less adapted to the specifics of these financial institutions vital for the economy. The paper discusses the practices, procedures, and approaches used in selected big banks in Poland. This preliminary research used reviews of organizational documentation, direct observation, and interviews with people involved in R&D projects. Identification and analysis of these practices can contribute to improving the effectiveness of explicit and tacit knowledge management processes that are of strategic importance in the banking sector.

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“…Access to human capital fosters regional economic development and growth (Lucas, 1988). Accumulation and quality of human capital are considered the key factors of economic growth (Mincer, 1981;Lucas, 1988;Barro, 1991;Mankiw, Romer & Weil, 1992;De la Fuente & Doménech, 2006;Erosa, Koreshkova & Restuccia, 2010;Gennaioli et al, 2013a;Manuelli & Seshadri, 2014;Balcerzak, 2016, Grzeszczyk, 2020Shachmurove & Zilberfarb, 2020).…”

Section: Introductionmentioning

confidence: 99%

Interdependence between human capital determinants and economic development: K-means regional clustering approach for Czechia and Poland

Wielechowski¹,

Cherevyk²,

Czech³

et al. 2021

EBER

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The objective of the article is to identify the groups of regions characterised by a similar level of human capital determinants and investigate the relationship between cluster-based human capital determinants and economic development. Research Design & Methods:We analyse key demographic, health, educational, labour, technological, and cultural determinants of human capital and the level of regional economic development. The research covers the period 2004-2019 for 14 Czech and 16 Polish regions. We apply k-means clustering improved by PCA using data for human capital determinants. To verify significant differences between distinguished clusters, we apply the Kruskal-Wallis test. To assess the interdependence between human capital determinants and regional economic development, we use Spearman rank correlation. Findings: We distinguish three clusters for Czechia and four clusters for Poland that differ significantly in terms of human capital determinants level. Moreover, we show that both Czech and Polish clusters significantly differ in the median level of GDP per capita. It implies the existence of interdependence between human capital determinants and economic development. We reveal a positive and significant relationship between GDP per capita and life expectancy, higher education rate, economic activity rate, and Internet access, and a negative and significant relationship between the number of library users and the regional economic development. The results are consistent for Czechia and Poland.Implications & Recommendations: Our study could create a new perspective for discussing similarities and differences in regional human capital development. The results could help decision-makers to identify the regions that need the most to stimulate the human capital determinants to reduce the differences in human capital, and in the long-term perspective, it might contribute to the regional economic development growth. Contribution & Value Added: Most studies analyse the relationship between human capital and economic growth and development using data for given regions or countries separately. Our contribution is that we first distinguish clusters representing regions with similar human capital levels. Then, based on cluster data, we assess the relationship between the human capital determinants and economic development. To the best of our knowledge, there have been no similar regional research studies conducted to daye, including Czechia and Poland. Article type:research article

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Development of human capital in institutions from the Polish financial sector: Towards new technologies and agile business models

Cited by 4 publications

References 22 publications

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Untitled

Knowledge Management Practices in Research and Development Strategic Projects Undertaken by Banks

Interdependence between human capital determinants and economic development: K-means regional clustering approach for Czechia and Poland

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