Development of Quality Management System Under ISO 9001:2015 and Joint Inspection Group (JIG) for Aviation Fuelling Service

Abstract

The Joint Inspection Group (JIG) standard for aviation fuel quality management assists in the operational process and maintenance of aviation fuel from its point of origin and through distribution systems to airports. Currently, problems arise as the JIG standard and quality management in aviation fuel are isolated and have independent procedures. Merging the JIG standards with ISO 9001:2015 can override original JIG's philosophy by connecting all quality assessment, and management parties involved, throughout the supply chain. This integration can harmonize auditing tasks, focusing on risk/opportunity, and continue quality improvement focus. This paper proposes a development of quality management system (QMS) under ISO 9001:2015 for aviation fuelling service in a systematic way. The content and critical success factors of ISO 9001:2015 and JIG standards were studied. The beneficial synergies, similarities, and logical linkages between both standards are identified. This QMS was developed in the largest petroleum company in Thailand and 60 selected experts were surveyed, with a response rate of 88.3%, for their agreement on integrated criteria. Two external quality auditors, who have ISO 9001 and JIG expertise, were interviewed to modify our initial proposed QMS. The final QMS was implemented in the into-plane fuelling services as the first phase of this implementation. Results of framework implementation are discussed in a case study. There are mutual benefits resulting from the integration of JIG and ISO 9001:2015 standards. This QMS provides a unified process for quality management practices, and enhances the effectiveness of risk evaluation as well as the opportunity for continued quality improvement. It facilitates the identification of ISO 9001:2015 requirements and establishes relationships between the roles of JIG standard and the clauses of ISO 9001:2015. The first experience from five airports as the pilot study of proposed QMS implementation minimized conflicts and duplications between JIG and ISO 9001:2015 standards, reduced the number of into-plane fuelling service incidents reported, such as oil spill, machine stoppage, re-inspections, and recall costs.

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

“…The International Organization for Standardization (ISO) standards provide world-class requirements and guidelines for products, services and systems to ensure, among other things, quality, safety and efficiency (Combeau et al , 2009). These represent important tools for, for example, waste and cost reduction, standardizing processes and products, increasing competitiveness, promoting local and international commerce and reducing the asymmetry/discrepancy of information between customers and sellers/producers (Oliveira, 2013; Psomas et al , 2013; Ruamchat et al , 2017).…”

“…Meanwhile, the process approach involves the organization's procedures functioning as a single integrated system (Anttila and Jussila, 2017; Ruamchat et al , 2017). Understanding activities as integrated processes that function as a system helps to achieve more consistent results (Murray, 2016).…”

ISO 9001 Standard: Developing and Validating a Survey Instrument

“…For instance, both [37] and [38] described a positive relation between the implementation of ISO 9001 and organizational performance. Likewise, [39] described how the implementation of ISO 9001 in refueling services at an airport reduced average monthly incidents by 45.2%. In their work, [40] found that ISO 9001 implementation in the food industry helps companies efficiently control resources and processes to finally attain international and economic growth.…”

Implementation of the Quality Management System (ISO 9001: 2015) in the Bodywork Industry

“…The implementation of a QMS ISO 9001, improves industry's performance because it promotes a process approach and it meets the rules and client's requirements, contributing in the products manufacturing which meet parameters as comfort, security and quality (Ruamchat et al, 2017). In the coachwork industry, the adoption of QMS from the family of ISO 9001, provides a standardization of its processes, promoting the continuous improvement based on the Deming cycle, helping to face the threats of the competition in the national and international market (Schmeleva, 2017).…”

“…The requirements of this model are generic and applicable to any kind of enterprise regardless of its size or its activity. The application in new industrial sectors is framed in the evolution of the standard, improving the internal and external competitiveness of the business, strengthening the capacity of supplying consistent and high-quality products (Ruamchat et al, 2017). The requirements for implementing a QMS according to the methodology of the ISO, are non-rigid elements.…”