Development of the Client‐Centred Care Questionnaire

Abstract

The results of this pilot study are promising. The validity of the questionnaire needs further testing.

Person-centered Climate Questionnaire-Patient in English: A psychometric evaluation study in long-term care settings

“…Factor analysis supported the unidimensional structure, and the Cronbach's alphas were 0.88 and 0.94 (De Witte et al, 2006;Muntinga, Mokkink, Knol, Nijpels, & Jansen, 2014). Although the ClientCentered Care Questionnaire is a measure of person-centered care from a client perspective, this tool has been primarily used in home-care setting (Bosman, Bours, Engels, & de Witte, 2008;De Witte et al, 2006). The Person-Centered Inpatient Scale, was developed in 2001 to assess person-centeredness in health care based on patients' experiences.…”

“…The instrument was based on concepts that emerged during a qualitative study on client perspectives of client-centered care and the staff competencies required to provide it (De Witte, Schoot, & Proot, 2006). Five central values, (autonomy, continuity of life, uniqueness, comprehensiveness, and fairness), and three additional values, (equality, partnership, and interdependence) were identified as essential to client-centeredness and relationships with caregivers.…”

A systematic review of reliable and valid tools for the measurement of patient participation in healthcare

“…Items that related to this aspect of patient participation in healthcare were included in the modified Perceived Involvement in Care Scale,33 34 the PPED,32 the PIPC40 and the Client Centred Care Questionnaire (CCCQ) 25 26. As presented in online supplementary table S5, the items related to the patient's expertise in his or her care needs had good-to-excellent reliability (alpha=0.82 to alpha=0.90).…”

Creating effective quality-improvement collaboratives: a multiple case study

“…However, only a small number of organisation actually performed the baseline measurement, and programme management decided to withdraw the end-measurement. Instead of collecting quantitative data on quality of life of clients, they asked teams to make a portfolio with examples of interventions, illustrations of achieved improvements and storeys of clients' experiences.Within the project for care organisation for physically disabled clients, teams were asked to use the Client Centered Care Questionnaire17 to assess perceived client-centredness of nursing care. Instead of collecting quantitative data on quality of life of clients, care organisation for mentally disabled clients were asked to make a portfolio with examples of interventions, illustrations of improvements they were able to realise and stories of how clients perceived improvements in quality of life and quality of care.…”

“…Within the project for care organisation for physically disabled clients, teams were asked to use the Client Centered Care Questionnaire17 to assess perceived client-centredness of nursing care. Instead of collecting quantitative data on quality of life of clients, care organisation for mentally disabled clients were asked to make a portfolio with examples of interventions, illustrations of improvements they were able to realise and stories of how clients perceived improvements in quality of life and quality of care.…”