Development of the Telehealth Usability Questionnaire (TUQ)

Abstract

Current telehealth usability questionnaires are designed primarily for older technologies, where telehealth interaction is conducted over dedicated videoconferencing applications. However, telehealth services are increasingly conducted over computer-based systems that rely on commercial software and a user supplied computer interface. Therefore, a usability questionnaire that addresses the changes in telehealth service delivery and technology is needed. The Telehealth Usability Questionnaire (TUQ) was developed to evaluate the usability of telehealth implementation and services. This paper addresses: (1) the need for a new measure of telehealth usability, (2) the development of the TUQ, (3) intended uses for the TUQ, and (4) the reliability of the TUQ. Analyses indicate that the TUQ is a solid, robust, and versatile measure that can be used to measure the quality of the computer-based user interface and the quality of the telehealth interaction and services.

The Feasibility of a Telehealth Exercise Program Aimed at Increasing Cardiorespiratory Fitness for People After Stroke

“…TELEHEALTH USABILITY AND SATISFACTION QUESTIONNAIRE: The feedback questionnaire included 23 multiple choice questions and 2 open-ended questions. The multiple choice questions used a 5-point Likert-scale, and some items from a previously validated questionnaire were included (Parmanto, Lewis, Graham, & Bertolet, 2016 13 interaction and services. We also asked participants about their satisfaction with the telehealth delivery and content of the exercise program.…”

A Systematic Review of Usability and Accessibility in Tele-Rehabilitation Systems

“…In [64], a web-based portal supporting several clinical activities and the Versatile Integrated System for Tele-rehabilitation video-conferencing system called VISYTER were evaluated through the IBM After-Scenario Questionnaire (ASQ ) [65], the Post-Study System Usability Questionnaire (PSSUQ ) [66], the Telehealth Usability Questionnaire (TUQ ) [47], and two demographic surveys. The use of all these instruments allowed capturing subjective and objective information, resulting in an effective method to evaluate the usability in tele-rehabilitation systems.…”

“…Finally, in [6] the authors suggest to carry out usability tests with real patients and during the whole completion period of the rehabilitation program, as indicated in [36]. For this purpose, there are usability instruments specifically designed to measure the user experience with e-Health platforms, such as SEQ [52], USEQ [44] and TUQ [47].…”

Telehealth Experiential Learning: A Pilot Study of The Client’s Experience

“…These questions asked about the client's experience with the software used to receive the telehealth services. Telehealth software is integral to the client's experience of telehealth service delivery (Parmanto et al, 2016). The final version of the survey had nine open-ended response options and three five-point Likert style close-ended response items (see Appendix A).…”

“…Survey revisions included the addition of demographic questions, re-wording for enhanced clarity of instructions, and the addition of three close-ended questions. The recommendation for close-ended responses was based on performance of previous instruments related to the client experience of telehealth delivered services and technology (Parmanto, Lewis, Graham, & Bertolet, 2016;Spence, DeYoung, & Feng, 2009). These questions asked about the client's experience with the software used to receive the telehealth services.…”