Abstract:The development of technology at this time, every agency certainly tries to improve the quality of its services. The Complaint Application is an information system that aims to provide aspirations for the performance of an agency. In this case the researchers took the case of the Batam State Polytechnic, where the campus wanted to realize Bureaucratic Reform at the Batam State Polytechnic by making a website-based Polibatam Complaint Application. Initially, the website was completed in the fourth semester duri… Show more
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