DFSs, COVID-19 and future financial services landscape in Uganda

Ssonko, George Wilson; Kawooya, Duncan R.

doi:10.4102/aosis.2021.bk255.05

Cited by 2 publications

(2 citation statements)

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“…In addition, the availability of borrower information and higher protection of legal rights also support the emergence and development of FinTech credit. The role of a robust digital infrastructure in boosting the adoption of mobile financial services has also been emphasized by Senou et al (2019), Ssonko and Kawooya (2020) and White et al (2021).…”

Section: Literature Reviewmentioning

confidence: 98%

“…Ssonko and Kawooya (2020) further emphasized that cost factors such as mobile money service providers' surcharges, over‐the‐counter taxes and the cost‐benefit comparison of mobile money service and traditional brick and mortar financial service providers will affect the sustainability of the uptake of mobile money services during and after the pandemic. Before the pandemic, previous studies highlighted the role of transaction costs in deterring financial inclusion through mobile financial services (Bair & Tritah, 2019; Koloma, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

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Post‐COVID‐19 recovery for African economies: Lessons for digital financial inclusion from Kenya and Uganda

Mugume

Bulime

2022

African Development Review

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As coronavirus disease-2019 (COVID-19) and other restrictions intensified, individuals, businesses and governments turned to mobile digital platforms to reduce the financial costs and mitigate the risk of spreading the virus within the population. Drawing on lessons from Kenya and Uganda, our study examines the drivers of digital financial inclusion as a pathway for financing post-COVID-19 recovery. We find that digital financial inclusion is higher in middle-aged male digital users with more SIM cards registered in their names. Results also show that users who trust mobile money agents were likely to use more digital financial platforms than others. Based on these results, we recommend the need for government to strengthen the National Identification Systems and consumer protection policies to increase trust in digital financial services. Additionally, financial sector players such as mobile network operators and commercial banks need to innovate and roll out customized digital financial products for the marginalized/unbanked population such as women, the elderly and the youth.

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Section: Literature Reviewmentioning

confidence: 98%