Diabetic Patients ‘Perception of Their Relationship with Family Caregiver and Health-Care Providers: A Qualitative Study in the Diabetes Centre of the National Public Health Institute of Côte d’Ivoire

Abstract

Objective: This study aimed to investigate diabetic patients' perceptions of their relationship with healthcare providers and family caregivers. Methods: This qualitative study using semi-structured questionnaires was performed from February to April 2018, in the Diabetes Centre of the National Public Health Institute. Data were subject to thematic analysis. Data saturation was reached after 49 interviews. Results: the majority of the patients reported having good relationship with family caregivers and the healthcare team; actors they consider important in the management of their diabetes. The main factors that can improve the involvement of the couple patients/family caregivers were: good reception, more information and diabetes education, short waiting time. Conclusion: family caregiver, diabetic patient and healthcare provider relationship is a necessary social dynamic for the diabetic patient: the keystone of the quality of care. It is important to make further for better decision-making in order to implement of a true winning partnership between patient, family caregiver and healthcare provider.