Diagnosing the service quality of perishable-food logistics: temperature-sensitive milk delivery

Abstract

PurposeHigh-quality cold-chain logistics are key to effectively managing the quality of temperature-sensitive foods. Hence, this study investigates the service quality of such logistics, using a real-life case of temperature-sensitive milk delivery.Design/methodology/approachThis study focuses on developing business analytics for quality control in cold-chain perishable-food logistics, grounded in normal accident theory and stakeholder theory, and tests them using real-world data.FindingsThe empirical business-analytics results indicate that cargo locations, logistics status and delivery times are the essential factors that influence the quality of temperature-sensitive milk.Research limitations/implicationsThis study confirms that a combination of normal accident theory and stakeholder theory can be usefully applied to the development of strategies for managing perishable-food logistics. As such, its proposed business analytics provide a fresh foundation for research on logistics quality management.Practical implicationsThe balance between efficiency and service quality in a logistics system should be assessed carefully, and logistics companies should collaborate with their stakeholders and can help to mitigate potential cold-chain risks.Originality/valueThis pioneering analytical study explores the essential quality issues that confront cold chains and demonstrates how to extract vital insights from temperature-sensitive food logistics monitoring data. As such, it represents a noteworthy contribution to the field of logistics quality management.

Artificial intelligence-based food-quality and warehousing management for food banks' inbound logistics

“…Grounded theory, for instance, was used in Wowak et al .’s (2022) investigation of food recalls, and transaction-cost theory in Groot-Kormelinck et al .’s (2021) exploration the relationship between agreed-upon and actual food-quality standards. When Wu et al . (2022) assessed the quality of perishable-food logistics, they made use of normal-accident theory.…”

“…Grounded theory, for instance, was used in Wowak et al's (2022) investigation of food recalls, and transaction-cost theory in Groot-Kormelinck et al's (2021) exploration the relationship between agreed-upon and actual food-quality standards. When Wu et al (2022) assessed the quality of perishable-food logistics, they made use of normal-accident theory. Liu et al (2021) applied institutional theory to the HACCP (Hazard Analysis and Critical Control Points) certification process; and Adams et al (2023), in an exploration of food-and-beverage sustainability, combined that theory with the extended resource-based theory.…”

INN-LogTODIM-GRA Framework for Service Quality Evaluation of International Logistics Enterprises From the Perspective of Cross Border E-Commerce Supply Chain

“…Global procurement and distribution, international warehousing and transportation, and rapid response to competitor strategies and customer needs cannot be separated from an efficient international logistics service system. In addition, from the perspective of China's export trade, a survey shows that in 2015, the top five CBEC markets in the world had a demand for purchasing goods from China through CBEC models of nearly 70 billion yuan [21][22][23][24]. By 2018, this procurement demand will rapidly expand to around 150 billion yuan.…”