Proceedings of the 41st Annual Meeting on Association for Computational Linguistics - ACL '03 2003
DOI: 10.3115/1075178.1075203
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Dialog navigator

Abstract: This paper describes a spoken dialog Q-A system as a substitution for call centers. The system is capable of making dialogs for both fixing speech recognition errors and for clarifying vague questions, based on only large text knowledge base. We introduce two measures to make dialogs for fixing recognition errors. An experimental evaluation shows the advantages of these measures.

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Cited by 7 publications
(1 citation statement)
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“…In previous work on bots that automatically answer to users' questions, FAQ Finder [12] automatically generated FAQ (frequently asked questions) from dialogues of question and answer, and dialog navigator [13] focused on disambiguation of question and answer. Feng et al [14] proposed a discussion-bot for answering queries of course students.…”
Section: Information Provision By Agentsmentioning
confidence: 99%
“…In previous work on bots that automatically answer to users' questions, FAQ Finder [12] automatically generated FAQ (frequently asked questions) from dialogues of question and answer, and dialog navigator [13] focused on disambiguation of question and answer. Feng et al [14] proposed a discussion-bot for answering queries of course students.…”
Section: Information Provision By Agentsmentioning
confidence: 99%