To cite: Shahian DM, Normand S-LT. BMJ Qual Saf 2015;24:95-99. Healthcare performance measurement is a complex undertaking, often presenting a number of potential alternative approaches and methodological nuances. Important considerations include richness and quality of data sources; data completeness; choice of metrics and target population; sample size; patient-and provider-level data collection periods; risk adjustment; statistical methodology (eg, logistic regression vs hierarchical models); model performance, reliability and validity; and classification of outliers. Given these many considerations, as well as the absence of nationally accepted standards for provider profiling, it is not surprising that different rating organisations and methodologies may produce divergent results for the same hospitals.