Differences in Chinese and Western tourists faced with Japanese hospitality: a natural language processing approach

Carreón, Elisa Claire Alemán; España, Hugo Alberto Mendoza; Nonaka, Hirofumi; Hiraoka, Toru

doi:10.1007/s40558-021-00203-8

Cited by 9 publications

(5 citation statements)

References 65 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Firstly, the analysis exclusively focused on ORs submitted by Chinese customers of RB&Bs in the Mount Mogan area. While this approach effectively captured the opinions of Chinese customers, it inherently contained a cultural bias, given that diverse cultural backgrounds led to varying preferences, ultimately shaping tourists' satisfaction outcomes [77]. Future research endeavors should consider broadening the dataset to encompass other cultural contexts, thereby enhancing the external validity of the findings and assessing their applicability in different countries.…”

Section: Limitations and Future Researchmentioning

confidence: 99%

Online Information Reviews to Boost Tourism in the B&B Industry to Reveal the Truth and Nexus

Wang,

Chen,

2024

Information

View full text Add to dashboard Cite

Grasping the concerns of customers is paramount, serving as a foundation for both attracting and retaining a loyal customer base. While customer satisfaction has been extensively explored across diverse industries, there remains a dearth of insights into how distinct rural bed and breakfasts (RB&Bs) can effectively cater to the specific needs of their target audience. This research utilized latent semantic analysis and text regression techniques on online reviews, uncovering previously unrecognized factors contributing to RB&B customer satisfaction. Furthermore, the study demonstrates that certain factors wield distinct impacts on guest satisfaction within varying RB&B market segments. The implications of these findings extend to empowering RB&B owners with actionable insights to enhance the overall customer experience.

show abstract

Section: Limitations and Future Researchmentioning

confidence: 99%

Online Information Reviews to Boost Tourism in the B&B Industry to Reveal the Truth and Nexus

Wang,

Chen,

2024

Information

View full text Add to dashboard Cite

show abstract

“…Based on the interview above, it is known that the aspect that Japanese tourists consider in choosing a destination is the tourist's preferences (Alemán et al, 2021). Kamamura prefers to enjoy views from above and see the sea at large, which is why he prefers zero point Bulukumba as the marine tourism destination he visits.…”

Section: Stayed At Selayar Dive Center This Season It Excels Prime Lo...mentioning

confidence: 99%

Analysis of Japanese Tourists' Experiences in Homestay Services at Popular Marine Tourism Destinations in South Sulawesi Province

Prasetyo Ery,

Hendraningrum

2023

JLB

View full text Add to dashboard Cite

The aims of the research to analysis of japanese tourists' experiences in homestay services at popular marine tourism destinations. This research used a qualitative research method. The results of the research showed that the service strategy provided must be in accordance with Japanese culture, which always respects time, avoids confrontation, does not ask Japanese tourists personal questions, and does not throw rubbish anywhere. Japanese tourists' sentiments towards Homestay services in popular marine tourism destinations in South Sulawesi Province are based on service, cleanliness, facilities, breakfast and location. Japanese tourist sentiment is positive regarding the services they receive

show abstract

“…In the hospitality and tourism context, Sirakayaturk et al (2008) examined residents’ attitudes toward sustainable tourism development in a cross-cultural setting to validate their attitude scales; Jia (2020) conducted research on the motivations and satisfactions of tourists of different cultures in restaurants and found that Chinese and American tourists behaved differently. Similarly, Alemán Carreón et al (2021) examined the difference between Chinese and Western tourists’ conduct in Japanese hospitality settings and found that they differed in satisfaction. Finally, Lim and Ok (2021) conducted cross-cultural comparisons of antecedents of tourist performance and indicated that culture played a moderating role.…”

Section: Literature Reviewmentioning

confidence: 99%

Tour guides’ sustainable tourism practices in host-guest interactions: when Tibet meets the west

Pian

Cheng

Samarathunga

et al. 2022

View full text Add to dashboard Cite

Purpose Tour guides play a significant role in sustainable tourism development as leaders, mediators, resource managers and promoters of economic prosperity. This paper aims to show how local Tibetan tour guides practice sustainable tourism in their encounters with Western tourists. Design/methodology/approach The data consists primarily of 15 in-depth interviews with native Tibetan guides,Content analysis of the data were undertaken. Findings It was found that the guides adopt sustainable tourism practices based on their local religious wisdom and experiences as they try to establish harmonious host–guest relationships. Western clients also encourage guides to adopt more proenvironmental behaviors. The “hosts” live by Buddhist concepts such as samsara that are in line with concepts such as altruism and benevolence. Most “guests” are well-behaved and try to build sincere mutual relationships with local people. Host and guest cocreate value for local sustainable tourism practice. Practical implications Tour guides can practice sustainable tourism in a leadership role or as mediators, resource managers or promoters of economic prosperity. They also maintain a sincere and kind relationship with their guests that goes beyond the instrumental host–guest relationship and might help to cocreate value for local sustainable tourism practices. Originality/value Tour guides’ sustainable practices have been examined in the past based on their roles as leader, mediator, resource manager and promoter of economic prosperity. But researchers have seldom examined circumstances in which the tourists and tour guides were from different cultures. This paper addresses this gap.

show abstract

Differences in Chinese and Western tourists faced with Japanese hospitality: a natural language processing approach

Cited by 9 publications

References 65 publications

Online Information Reviews to Boost Tourism in the B&B Industry to Reveal the Truth and Nexus

Online Information Reviews to Boost Tourism in the B&B Industry to Reveal the Truth and Nexus

Analysis of Japanese Tourists' Experiences in Homestay Services at Popular Marine Tourism Destinations in South Sulawesi Province

Tour guides’ sustainable tourism practices in host-guest interactions: when Tibet meets the west

Contact Info

Product

Resources

About