Differences in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Scores for a Single Surgeon Comparing Two Institutions: An Unfair Reimbursement Metric

Mahure, Siddharth A.; Teo, Greg; Long, William J.

doi:10.1016/j.arth.2020.08.062

Cited by 2 publications

(1 citation statement)

References 45 publications

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“…The 2015 Medicare Access and CHIP Reauthorization Act links physician payment to patient/family experience, including during hospitalizations. Although they may not work exactly as intended, 13,15 these reimbursement strategies are likely to remain in place for the foreseeable future. By improving patient/family experience, PFCR are positioned to increase revenue through improved hospital reimbursement.…”

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confidence: 99%

The business case for patient and family‐centered rounds

Gal,

Khan,

Baird

2023

Journal of Hospital Medicine

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Patient-and family-centered care is a core dimension of modern healthcare, with patient and family-centered rounds (PFCR) being its most tangible manifestation in the inpatient setting. PFCR may vary in structure but generally incorporate discussions at the bedside that include families in formulating the care plan. 1 In pediatrics, PFCR adoption has been extensive. 2 In internal medicine, tenets of PFCR, particularly shared decision-making, have been widely adopted though it is unknown how often formal PFCR are practiced. 3,4 While the value of PFCR is self-evident from ethical and professional perspectives, their financial benefits to hospitals are less clear. A common criticism of PFCR is their time and resource consumption. 1 Additionally, though clinicians may accept PFCR's moral value or acknowledge research demonstrating improved patient outcomes, safety, and experience, 1,2,5-8 they may feel uninvested or un-

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confidence: 99%