Thirty-one clients completed a six-week program using Gestalt two-chair dialogue to work on intrapsychic conflict related to the making of a decision. The clients were classified as resolvers or nonresolvers based on a pattern of in-session process indicators. The resolvers were identified as clients who had manifested three components of a proposed model of conflict resolution:. the expression of criticism by one part of the personality, the expression of feeling and wants by another, and the softening in attitude of the "critic." These attributes were measured in terms of voice quality, depth of experience, and structural analysis of social behavior. Resolvers were found to be significantly less undecided and less anxious after treatment; they also reported greater improvement on target complaints and behavior change. In addition, after the session in which the "critic" softened, resolvers reported greater conflict resolution, less discomfort, greater mood change, and greater goal attainment than nonresolvers.