Digital Disruption in Retail: Management Strategies for South African Shopping Centers

Abstract

Online retail has grown substantially over the years both globally and in South Africa. Technology continues to impact, influence and shape how and where consumers shop. The South African shopping Centre industry is the 5th largest in the world and houses South African retailers who account for over R900 Billion ($61 Billion) sales revenue or 15% of the GDP. This report investigated digital disruption in retailing, its impact on the South African Shopping Centre industry and the available strategies that may be employed to counteract any negative impacts. A desktop literature survey followed by qualitative analysis was employed in carrying out the research.* Please note that the LNCS Editorial assumes that all authors have used the western naming convention, with given names preceding surnames (first name then last name). This determines the structure of the names in the running heads and the author index.No academic titles or descriptions of academic positions should be included in the addresses.The affiliations should consist of the author's institution, town, and country.

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