Digital literacy: Problems faced by telecenter users in Mexico

Abstract

This article explores the problems that Internet users of marginalized populations face at telecenters (Internet public access sites). Using an exploratory case study method and gathering data from users and telecenter operators, we have explored users' limitations when using the Internet. To interpret the results, this article uses the digital literacy framework developed by Eshet-Alkai (2004). Findings reveal telecenter users are digitally illiterate in three skills: "branching ability" (ability to navigate through a nonlinear environment to find the desired information); "reproduction ability" (ability to analyze and synthesize the information retrieved); and "information ability" (ability to assess the quality of information). Additionally, there are technical barriers, such as Internet access speed, which influence user's behaviors when searching for information. Finally, the lack of knowledge of the English language, which is the predominant languages in the Internet, is a barrier that widens the digital divide. Based on these findings, this research suggests possible solutions to overcome user's problems. C 2007 Wiley Periodicals, Inc.

The use of multipurpose community telecentres and their services in Malawi: the case of Lupaso Community Telecentre

“…Another challenge is the pressure to justify their existence in an age when some services, like the internet, may be accessed through mobile technologies (Chigona et al 2011: 1). Telecentre users also grapple with their own challenges such as lack of internet searching or English language skills (Etta & ParvynWamahiu 2003, Huerta & Sandoval-Almazán 2007.…”

Digital literacy practices among youth populations: A review of the literature

“…In addition, they also admitted the benefits of multiple literacies remains difficult to test and promoted authentic assessments that illustrate the benefits of "collaborative and inquiry based work" (p. 366). Huerta and Sandoval-Almazan (2007) reported on digital literacy skills among Mexican telecenter users in poor counties. The research included a case study that evaluated participants through Eshet-Alkai's (2004) digital literacy framework.…”

New e-Learning Environments: e-Merging Networks in the Relational Society

“…In the Latin American context, telecentre users' efficiency such as gathering information, managing relevant information, and generating knowledge they can actually apply, are highly intangible issues yet to be explored (Huerta, 2007). Nevertheless, the presence of telecentres in the region since the mid to late nineties left a rich heritage for networking and a form of knowledge-based networks.…”