2024
DOI: 10.1177/23743735241228931
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Digital Maturity as a Strategy for Advancing Patient Experience in US Hospitals

Anne Snowdon,
Abdulkadir Hussein,
Ajetunmobi Olubisi
et al.

Abstract: Patient experience is globally recognized as an important indicator of health system performance, linked to health system quality and improving patient outcomes. Post COVID-19, health systems have embraced digital health and advanced digital transformation efforts; however, the relationship between digital health and patient experience outcomes is not well-documented. Using HCAHPS hospital survey data to measure patient experience, and HIMSS EMRAM Maturity Model data to measure digital maturity, a cross-sectio… Show more

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