Digital Payments Adoption Research: A Review of Factors Influencing Consumer’s Attitude, Intention and Usage

Patil, Pushp P.; Rana, Nripendra P.; Dwivedi, Yogesh K.

doi:10.1007/978-3-030-02131-3_6

Cited by 24 publications

(24 citation statements)

References 43 publications

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“…Previous research has examined antecedents of consumer attitude, intention and usage toward digital payment methods in general (Patil et al, 2018). Less attention has been paid to understanding shoppers' attitudes about advanced cashless payments in retail stores and especially their impact on consumer emotions, shopping value and behavior.…”

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confidence: 99%

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

Dang

Nguyen

et al. 2021

IJBM

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PurposeFacial recognition payment (FRP) has been recently introduced as a new cashless payment method in retail store context. Anchored on information systems and consumer theories, this research aims to investigate the key antecedents and outcomes of consumer attitudes toward this innovative payment method.Design/methodology/approachThis research used a survey method to obtain data from 795 consumers at retail stores in China. The data were then analyzed by different statistical methods, including descriptive statistics, reliability analysis and structural equation modeling.FindingsResults show that perceived usefulness, perceived ease of use and perceived innovativeness positively affect consumer attitudes toward FRP, while perceived risk negatively impacts such attitudes. In addition, consumer attitudes enhance store satisfaction, and hedonic shopping value plays a mediating role in this relationship.Practical implicationsThis study encourages retailers to adopt FRP that can enhance consumer hedonic shopping value and satisfaction.Originality/valueThis study contributes to the literature by explaining both the antecedents and the outcomes of consumer attitudes toward FRP in retail context. The study also provides fresh insights into how such attitudes can improve consumers' shopping values and satisfaction in an emerging market.

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confidence: 99%

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

Dang

Nguyen

et al. 2021

IJBM

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“…In non-COVID-19 environment, better participation of subjects and the research outcomes could have been different. Furthermore, the current research was conducted in one country and replicating the research in other countries could provide different outcomes (Kumar et al, 2018;Obeidat et al, 2020;Patil et al, 2018a;Rana et al, 2014Rana et al, , 2015Williams et al, 2016). The future research can also apply the more advanced theory of adoption and diffusion of IoMT such as UTAUT (Dwivedi et al, 2019) and UTAUT2 (Tamilmani et al, 2021) and could come up with some more relevant constructs using the meta-analysis of such theories as well (Patil et al, 2018b).…”

Section: Limitations and Future Research Directionsmentioning

confidence: 90%

Advancing the Understanding of the Role of Responsible AI in the Continued Use of IoMT in Healthcare

et al. 2021

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This paper examines the continuous intention by healthcare professionals to use the Internet of Medical Things (IoMT) in combination with responsible artificial intelligence (AI). Using the theory of Diffusion of Innovation (DOI), a model was developed to determine the continuous intention to use IoMT taking into account the risks and complexity involved in using AI. Data was gathered from 276 healthcare professionals through a survey questionnaire across hospitals in Bahrain. Empirical outcomes reveal nine significant relationships amongst the constructs. The findings show that despite contradictions associated with AI, continuous intention to use behaviour can be predicted during the diffusion of IoMT. This study advances the understanding of the role of responsible AI in the continued use of IoMT in healthcare and extends DOI to address the diffusion of two innovations concurrently.

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“…e benefits associated with E-wallets, mainly saving time and inconvenience, make the mode of payment favourable among the populace [22]. M-wallet, otherwise known as mobile wallet, is distinguished for various advantages over other modes of payments.…”

Section: Review Of Literaturementioning

confidence: 99%

Netizens’ Perspective towards Electronic Money and Its Essence in the Virtual Economy: An Empirical Analysis with Special Reference to Delhi‐NCR, India

Khan

2021

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This research attempts to evaluate the ongoing position of the modalities exercised in India concerning digital payments. Largely appraised as a success story in the making, this research examines several instrumental factors in India’s digital payment systems. It further extends to identifying the impact of demographic attributes and constructive variables, such as service quality, reliability, satisfaction, and security on digital payment system, Delhi NCR, India. A Google form questionnaire was adopted to collect data through online mode. The researcher collected the primary data from 165 respondents. Purposive sampling method was exercised, along with CFA technique and parameter test used through SPSS (version 25), reliability issue, validity issue, and model fitness achieve through SPSS-AMOS (version 24). The significant peculiarities and analysis are presented further in this research contributing to a precise depiction of findings and then, based on it, the conclusion.

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Digital Payments Adoption Research: A Review of Factors Influencing Consumer’s Attitude, Intention and Usage

Cited by 24 publications

References 43 publications

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

Advancing the Understanding of the Role of Responsible AI in the Continued Use of IoMT in Healthcare

Netizens’ Perspective towards Electronic Money and Its Essence in the Virtual Economy: An Empirical Analysis with Special Reference to Delhi‐NCR, India

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