Digital procedure specific consent forms (OpInform) compared to handwritten surgical consent forms in breast surgery

John, Edward St; Askari, Ara; Fenn, Dickson; Saleh, Mahdi; Keogh, Georgina; Pisarek, Claudia; Rimmer, Stephanie; Lion, P; Darzi, Ara; Leff, Daniel

doi:10.1016/j.ejso.2017.01.033

Cited by 3 publications

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Electronic medical records can be positively impactful in terms of patient satisfaction [ 88 ]. Digital consent forms improve legibility and form completion rates, whilst decreasing errors, when compared to handwritten forms [ 89 ]…”

Section: Figurementioning

confidence: 99%

Exploring Customer Journeys in the Context of Dentistry: A Case Study

Modha

2023

Dentistry Journal

View full text Add to dashboard Cite

This case study aims to explore how customer journey concepts can apply to a hypothetical scenario, centring on a patient (customer persona) within the dentistry arena, and with a particular focus on special care dentistry. As an educational exercise, this paper may inform dental and allied professionals on how aspects of the customer journey notion may be embedded into their own practices, so that patient-centricity might be better optimised. The hypothetical scenario considers the organisational context, customer persona, contemporary customer purchase decision-making models, and marketing approaches. These components are used to create a customer journey map to help visualise and identify the varying customer–business interactions. The customer journey, focussing on the awareness, initial consideration, active evaluation, pre-purchase, purchase and post-purchase stages, is then conceptually analysed. The analyses reveal that there are areas of friction, attributable to numerous factors. The case study recommends that by introducing digitalisation and omnichannel marketing, alongside existing internally generated and multi-channel marketing approaches, considerable improvements may be achievable. As the patient technology landscape becomes more digital and dental organisations face fiercer competition, dental care providers relying on traditional marketing approaches may well need to adapt and introduce innovative, yet cost-effective digitalisation and omnichannel marketing approaches. Nevertheless, dental care providers, and dental and allied professionals must uphold an underlying duty of care, ensuring that all practises are legal, decent, honest, truthful, and above all ethical.

show abstract

Section: Figurementioning

confidence: 99%

Exploring Customer Journeys in the Context of Dentistry: A Case Study

Modha

2023

Dentistry Journal

View full text Add to dashboard Cite

show abstract

Comparing shared decision making using a paper and digital consent process. A multi-site, single centre study in a trauma and orthopaedic department

et al. 2023

View full text Add to dashboard Cite

A cost–consequence analysis of eLearning videos designed to supplement the consent process in lower limb arthroplasty

Brock

Sale

Jayaraju

et al. 2023

annals

View full text Add to dashboard Cite

Introduction Since the Montgomery ruling in 2015 surgeons have been tasked with identifying material risk when taking informed consent. Despite this, there has been limited uptake of technological aids to supplement the consent process although such aids are shown to improve patient knowledge and satisfaction. ConsentPLUS is a free-to-access website with bite-sized educational videos designed to clearly explain lower limb arthroplasty procedures to patients and aid their consent. Methods The authors performed a prospective cost–consequence analysis, outlining any costs associated with the intervention and any quantitative or qualitative impacts the intervention may have on patients. Results A total of 3,143 consecutive patients were identified who were undergoing total knee or hip replacement in 25 elective NHS orthopaedic units. The total cost of development and projected 10-year running fees for ConsentPLUS total £75,000. Health Foundation support means the service is free-to-access for centres throughout the UK. Mean exposure time per patient was 10min 29s, equivalent to £185,437 of additional contact time according to the National Tariff. Mean clinic time was reduced by 17min owing to the earlier identification of material risk. Patient knowledge on pre- and post-video quizzes increased from 7.01 to 9.08 following eLearning (paired t-test = 0.998). The process had an overall satisfaction rate of 97%. Conclusion Educational eLearning videos are an accessible and digestible way to supplement the consent process. This enables earlier identification of material risk in clinics owing to improved patient knowledge, leading to increased patient satisfaction with arthroplasty consenting.

show abstract

Digital procedure specific consent forms (OpInform) compared to handwritten surgical consent forms in breast surgery

Cited by 3 publications

References 0 publications

Exploring Customer Journeys in the Context of Dentistry: A Case Study

Exploring Customer Journeys in the Context of Dentistry: A Case Study

Comparing shared decision making using a paper and digital consent process. A multi-site, single centre study in a trauma and orthopaedic department

A cost–consequence analysis of eLearning videos designed to supplement the consent process in lower limb arthroplasty

Contact Info

Product

Resources

About