Digital transformation and its impact on human resource management: A case analysis of two unrelated businesses in the Mauritian public service

Understanding Digital Transformation Initiatives: Case Studies Analysis

“…Concerning information about Digital Transformation initiatives, leading success factors according to our case studies have been found in financial means, management support and employee competencies. Most drivers (in accordance with Lederer et al, 2017, Lichtenthaler et al, 2017Čorejová et al, 2016) stated by Digital Transformation experts can be categorized within (1) organizational, (2) customer and (3) technology driven initiatives, whereby the respective order corresponds to the frequency of driver appearances.…”

“…Digital Transformation deals with changes that digital technologies bring on the operational level through improved products, organisational structures or workflow automation (Clohessy et al, 2017). Another aspect of DT, can be found in the social impact, through transformation of business models or their building elements (Betchoo, 2016). The intention of enterprises, which want to digitally transform is to provide new value to the customers, where technologies are the means, key enablers or even part of the offering (Nandico, 2016).…”

“…Technology driven DT is focused on business challenges and benefits which arise from properties of technology (Lederer et al, 2017). These drivers include Social Media Influence, Mobility, Need for analytics, Cloud and Internet of Things (SMACI) concept of Digital Transformation, explained by Betchoo (2016), as well as other technological drivers, mentioned already in the previous section. Organisational development driven DT is initiated by ideas for organizational innovations, usually aimed to increase profit, reduce costs, achieve efficiency, or implement other customer-focused improvements (Čorejova et al, 2016).…”

Digitalization of Work Systems—An Organizational Routines’ Perspective

“…In regard to the concept of digitalization, uncertainty and confusion are evident in many papers that use digitalization as a synonym for digital transformation [12,32,40,47,68]. Current research focuses on digitalization as a challenge for participants that use technology in their day-to-day work and to explain how work is redesigned in the digital era [12,16,27,60,70,73,77,80].…”

“…In regard to the concept of digitalization, uncertainty and confusion are evident in many papers that use digitalization as a synonym for digital transformation [12,32,40,47,68]. Current research focuses on digitalization as a challenge for participants that use technology in their day-to-day work and to explain how work is redesigned in the digital era [12,16,27,60,70,73,77,80]. Furthermore, many articles conceptualize information as digitized data [5,17,33,37,74], refer to technologies as an enabler of digitalization [14,47,48,68], or focus on digitized value propositions of products/services [4,19,46,59,66] that are adapted to changing customer demand or customer feedback [26,52,65,75].…”