Digital Transformation and Public Administration: The Impacts of India’s Digital Public Infrastructure

Desai, Ashish; Manoharan, Aroon P.

doi:10.1080/01900692.2024.2350762

International Journal of Public Administration

2024

DOI: 10.1080/01900692.2024.2350762

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Digital Transformation and Public Administration: The Impacts of India’s Digital Public Infrastructure

Ashish Desai,

Aroon P. Manoharan

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2024

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Cited by 3 publications

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Investigating the adoption of smart local government services: the impact of service quality, trust, and social influence

Hakeem,

Sulphey

2024

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Purpose This study aims to examine the factors that influence the adoption of public services through the latest smart apps designed to provide maximum services within urban local government. Design/methodology/approach The research is based on a thorough literature review, expert advice on public service delivery and four complementary theories. An empirical survey used a structured questionnaire to collect primary data from citizens in Indian local governments. The data was analysed using structural equation modelling (SEM) and SmartPLS version 4 to assess the measurement and structural models. Findings The study confirmed that service quality, trust, effort expectancy and social influence are key factors for adopting smart app services. Trust and intention are mediators, while performance expectations do not impact the decision to use smart app services. Research limitations/implications The study includes a moderate sample size and a focus on a single developing country, which restricts its cross-cultural applicability. This research investigated the factors influencing individual adoption and use of local government services delivered through smart apps. Practical implications The study has significant implications for policymakers, researchers and implementers. It provides insights for developing strategies to increase the use of smart services, thereby enhancing local governance's efficiency, transparency and accountability. Originality/value This study enhances existing knowledge by adding service quality, trust and adoption to the model, which helps examine the factors affecting adoption. With limited research on local smart service app adoption, this study provides valuable insights.

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Investigating the adoption of smart local government services: the impact of service quality, trust, and social influence

Hakeem,

Sulphey

2024

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Challenges to Gender Equality in Governance: Legal Mechanisms and Barriers

Shaxnoza

2024

Irshad J. Law and Policy

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The This study explores the multifaceted challenges to achieving gender equality in public administration, focusing on legal mechanisms, best practices, and the impact of digital technologies. It examines the effectiveness of existing legal frameworks across various jurisdictions, including the United States, the European Union, Canada, and more, highlighting successes and shortcomings in promoting gender parity. The research also investigates the role of digital technologies in either advancing or hindering gender equality, particularly through e-recruitment, telework, and digital skills training. By analyzing qualitative data and doctrinal documents, this study aims to identify key barriers and provide actionable recommendations for enhancing gender equality in governance structures. The findings underscore the need for a more integrated approach to addressing gender disparities, especially in the evolving digital landscape.

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Challenges to Gender Equality in Governance: Legal Mechanisms and Barriers

Shahzady

2024

Irshad J. Law and Policy

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This study explores the multifaceted challenges to achieving gender equality in public administration, focusing on legal mechanisms, best practices, and the impact of digital technologies. It examines the effectiveness of existing legal frameworks across various jurisdictions, including the United States, the European Union, Canada, and more, highlighting successes and shortcomings in promoting gender parity. The research also investigates the role of digital technologies in either advancing or hindering gender equality, particularly through e-recruitment, telework, and digital skills training. By analyzing qualitative data and doctrinal documents, this study aims to identify key barriers and provide actionable recommendations for enhancing gender equality in governance structures. The findings underscore the need for a more integrated approach to addressing gender disparities, especially in the evolving digital landscape.

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Digital Transformation and Public Administration: The Impacts of India’s Digital Public Infrastructure

Cited by 3 publications

References 20 publications

Investigating the adoption of smart local government services: the impact of service quality, trust, and social influence

Investigating the adoption of smart local government services: the impact of service quality, trust, and social influence

Challenges to Gender Equality in Governance: Legal Mechanisms and Barriers

Challenges to Gender Equality in Governance: Legal Mechanisms and Barriers

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