Digital transformation going local: implementation, impacts and constraints from a German perspective

Kuhlmann, Sabine; Heuberger, Moritz

doi:10.1080/09540962.2021.1939584

Cited by 49 publications

(19 citation statements)

References 51 publications

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“…In this study, we showed that a COVID-19-accelerated, more intensive use of digitalized communication tools has a positive effect on the effectiveness of local administrations. Our data thereby indicate that public institutions are able to adapt administrative structures to quickly evolving challenges during a crisis situation (as proposed by Kuhlmann and Heuberger 2021). Second, our data indicate that fastchanging environmental factors, such as legislation adjusted due to COVID-19, have a positive impact on the relationship between the use of digitalized communication tools and the administration's effectiveness.…”

Section: Discussionmentioning

confidence: 52%

The impact of Digitalized Communication on the effectiveness of Local Administrative Authorities – Findings from Central European Countries in the COVID-19 Crisis

et al. 2022

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This paper analyses the impact of the use of digital communication tools in administrative procedures on the effectiveness of local administrative authorities during the COVID-19 pandemic. It considers COVID-19-driven changes in the legal competence of the institutional unit and administrative authorities’ orientation to good governance as mediators of this relationship. By applying partial least squares structural equation modelling (PLS-SEM) to survey data (N = 610) from five central European countries, we show that the accelerated use of digitalized communication tools driven by the COVID-19 situation has a positive effect on the effectiveness of local administrative authorities. Our data also indicate that the new laws, instructions and good governance driven by the COVID-19 situation – based on mostly convergent administrative traditions and European trends – partially mediate the relationship between the use of digital communication tools and administrative effectiveness. These findings do not significantly differ between participating countries and bureaucratic traditions. Consequently, the COVID-19 crisis proved to be a joint facilitator of responsive public governance that remained compliant with the rule of law, regardless of whether the national administrative systems were traditionally more legalistically or managerially oriented.

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Section: Discussionmentioning

confidence: 52%

The impact of Digitalized Communication on the effectiveness of Local Administrative Authorities – Findings from Central European Countries in the COVID-19 Crisis

et al. 2022

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“…Within any organization, transformation, and change in the way it relates to its clients or users may be conditioned by the dimension of variables such as flexibility and the extent of bureaucracy it entails ( Connolly et al, 2018 ), and these variables could be relevant when implementing, or not, proposed changes to improve services provided by public administrations ( Hammi et al, 2018 ; Kuhlmann & Heuberger, 2021 ; Tangi et al., 2020 ). However, the aim of DT should be to increase agility and reduce the bureaucracy of organizational functions ( Marino-Romero, Palos-Sánchez, Velicia-Martin, et al, 2022 ).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…In the case of a DT process in an LG, size can be fundamental to achieving the proposed objectives when providing electronic resources for citizens (Catala´& Penalva, 2020;Ingrams et al, 2020;Morales & Sussy, 2018). In most cases, the dimension of the LG in its budget (Chua et al, 2022;Connolly et al, 2018;Kuhlmann & Heuberger, 2021) will condition the creation of a specific department to lead, supervise, and control the DT processes implemented (Jakob & Krcmar, 2018). However, the direction and importance of this influence have not always been addressed and analyzed in previous studies (Luna-Reyes et al, 2020).…”

Section: Facilitating Conditionsmentioning

confidence: 99%

Digital Transformation and Local Government Response to the COVID-19 Pandemic: An Assessment of Its Impact on the Sustainable Development Goals

et al. 2023

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This paper analyzes how Digital Transformation (DT) processes have influenced the Attitude of local governments (LGs) toward the COVID-19 pandemic and their effect on achieving the United Nations’ Sustainable Development Goals (SDGs). The data were collected from LGs in Spain ( n = 124) through a questionnaire in which the IT skills of their workers, the DT processes, budgets, degree of regulatory compliance, and implementation of trust seals were measured, together with the IT security measures adopted. The contrast between the proposed model and the results showed that the direct influence of IT security influences the government’s attitude toward COVID-19 and DT implementing actions to achieve SDGs. The findings of this work are of great value both for the actors involved in the design and implementation of public policies and for those responsible for local governance in their objective to improve citizens’ experience of the services provided and in exceptional situations such as the one experienced as a result, of-COVID-19.

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“…The problem encountered by public administrations is that the implementation of new technologies requires institutional agreements to be approved by policy makers and this can delay the adoption process (Conradie and Choenni, 2014;Savoldelli et al, 2014). Other studies into digital administration have found obstacles for the implementation of technological tools due to a lack of confidence in technological devices (Twizeyimana and Andersson, 2019), the digital immaturity of the management of public institutions which, in turn, generates a greater workload and work stress (Kuhlmann and Heuberger, 2021), and the lack of security in the privacy and ownership of citizens' data (Schwester, 2009;Mergel et al, 2016). All of these require an adequate legal framework that clearly regulates the access and use of data and defines accountability.…”

Section: Negative Factors Of Technological Innovationmentioning

confidence: 99%

A study of the factors which influence digital transformation in Kibs companies

et al. 2022

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Eighteen interviews were used in this research to inductively conceptualize the factors that influence digital transformation (DT) in Kibs companies that provide multidisciplinary Knowledge Intensive Business Services. Two main groups were identified: factors of DT and use in the new digital environment. Using the findings obtained, a comparison was made with the existing literature and the most relevant aspects of DT as a disruptive phenomenon which can generate intra-organizational competitive advantage are exposed.ObjectiveTo identify the factors of innovation-oriented organizational management, generated by the collaboration of the professional grouping of Kibs companies through the systematization of knowledge, which serve to conceptually delimit the DT phenomenon. Ultimately, it is expected to establish recommendations for this type of companies based on providing services with high knowledge value that strive to digitally transform their businesses.Originalitythe paper contributes to advancing the conceptual understanding of DT through the study of Kibs companies, which remain understudied. Likewise, there is no known study that analyzes the factors that give rise to DT in a professional grouping of small Kibs companies. It is clear that this union of small companies generates a strong internal capacity for knowledge absorption, through daily interactions with clients and public administrations, which favors the process of implementing certain technological and strategic components that are beneficial for the development of professional activity and increases the propensity to innovate.Methodologyqualitative content was analysed using a grounded theory methodology including interviews with experts and the managers of the Kibs companies in the professional sector to obtain a solid basis that can be used to identify the most relevant factors of DT.Findings/resultsas DT is a multidimensional phenomenon of individual companies, this study presents a conceptual framework for the term with the strategic requirements of the market, organizations, public institutions and technological infrastructures of the professional sector. By considering the disruptive factors of digital development in this macroenvironment, conclusions can be made about the basic principles and effects of DT.

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Digital transformation going local: implementation, impacts and constraints from a German perspective

Cited by 49 publications

References 51 publications

The impact of Digitalized Communication on the effectiveness of Local Administrative Authorities – Findings from Central European Countries in the COVID-19 Crisis

The impact of Digitalized Communication on the effectiveness of Local Administrative Authorities – Findings from Central European Countries in the COVID-19 Crisis

Digital Transformation and Local Government Response to the COVID-19 Pandemic: An Assessment of Its Impact on the Sustainable Development Goals

A study of the factors which influence digital transformation in Kibs companies

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