“…Digital transformation has become essential for operational efficiency (Baiyere et al, 2020), enhancing the customer experience (Cichosz et al, 2020), and increasing competitiveness within modern hospitality businesses (Hassanin et al, 2023). Digital transformation is a complete process involving integrating digital technology, data, and automation into different elements of a hospitality business's operations, strategies, and business models to improve performance, efficiency, and competitiveness (Helal, 2023;Kumar et al, 2023). Nevertheless, combined with the benefits digital transformation provides, the increasing reliance on technology within the hospitality industry has also presented a significant obstacle (Helal and Saleh, 2024), for example, technostress among employees (Shi et al, 2024).…”