Digital Transformation of Public Sector Governance With IT Service Management–A Pilot Study

Abstract

Information Technology or IT is a combination of technology itself and a collection of IT services that ensure the effective implementation of overall Information Technology in an organization. Like other services, Information Technology Service Management (ITSM) has become a global subject because managing IT is only possible through efficient and effective ITSM protocols. A well-implemented ITSM delivery system improves the quality of IT services, which eventually enhances the organization's overall capacity and output. Public service delivery is closely dependent on the quality IT services that can be acquired through ITSM. This research study reviews some of the established ITSM standards and frameworks like FitSM, ITIL, CobiT, and ISO/IEC 20000 and proposes a most suitable and sustainable tool and its implementation roadmap for the digital transformation of public sector governance. For this pilot study, a public sector organization (PSO) working under the Government of Punjab (GoPb) was selected. This study focuses on an important area that has not yet been adequately addressed, where ITSM delivery can produce tremendous results. This study contributes to academics and researchers since it discusses the selection and implementation of a service management system (SMS) for a PSO while focusing on its needs, requirements, and available resources. In general, the qualitative analysis methodology is used in this research study, and specifically, it can be identified as applied research. The data is collected through a questionnaire, and the results are shown and discussed in the later sections.

Redefining governance: a critical analysis of sustainability transformation in e-governance

“…Some of the web portals mentioned above are online, as some are still under development but have already been approved by the Pakistan government for different IT companies. These projects aim to use the Internet to improve the quality of service for common people, providing a single entry point for both public and government information (Sarwar et al, 2023 ). The National Information Technology Board (NITB), sponsored by the Ministry of IT and Telecommunication, was formed on 11 August 2014 by merging the EGD Electronic government directorate and the Pakistan Computer Bureau (PCB).…”

Malware Attacks Detection in Network Security using Deep Learning Approaches

“…In the context of malware detection, deep learning models can be trained on large sets of labeled data to identify common features and characteristics of different types of malware and to classify new instances of malware with a high degree of accuracy [2] The increasing complexity and sophistication of malware attacks have made traditional signature-based approaches to malware detection insufficient. Malware attacks can cause significant harm to individuals, organizations, and society, making the detection of such threats a critical issue in network security.…”

“…Tariang [2], as a result of the exponential growth There is a range of ways to protect mobile devices against malware penetration, according to Seyed Mehdi Shahidi and his fellow researchers [3], but many of them miss the accuracy needed to detect Trojan infection.…”

Integration of Cloud Computing and Wearable Technology for Enhanced Interactivity

“…The integration of cloud technology and wearable computing also has the potential to create new solutions for big data analysis, with the ability to process and store large amounts of data generated by wearable devices. This can lead to new insights and breakthroughs in a range of fields, such as healthcare, sports, and entertainment [2].…”