Digital Trust and the Reconstruction of Trust in the Digital Society: An Integrated Model based on Trust Theory and Expectation Confirmation Theory

Abstract

Digital trust is born with the evolution of digital society. It is an inescapable topic in the digital society and it is developed from traditional interpersonal trust and institutional trust and has been extensively used in the Internet space. At present, the research on digital trust is rare. Based on the Trust Theory and the Expectation Confirmation Theory, this paper puts forward an integration model with user satisfaction as the intermediary variable. Besides, this paper develops a set of scales for evaluating digital trust combined with maturity scales and points out that digital trust consists of digital cognitive trust and emotional trust. This paper assumed that user perception and user expectation indirectly affect digital trust through user satisfaction and used SPSS 23.0 to do reliability, validity test, and exploratory factor analysis. The results found that user satisfaction plays a mediating role by fitting, evaluating, and optimizing the structural equation model with AMOS23.0. User satisfaction is a partial intermediary between user perception and digital trust, and it is the complete intermediary between user expectation and digital trust. These results demonstrate two things. Firstly, In the digital society, the construction of users' digital trust is based on users' satisfaction. The government should provide diversified and high-quality e-government services as far as possible. Secondly, digital trust is directly or indirectly affected by user perception and user expectation. The government should build a safe, green, and harmonious digital environment for users and make e-government services consistent with users' expectation.

Factors Affecting Trust and Acceptance for Blockchain Adoption in Digital Payment Systems: A Systematic Review

“…Several methods increase privacy while retaining availability and consistency [61]. It is argued that privacy and security concerns would affect public adoption, improving user experience through interface design and privacy protection advocacy [19]. Blockchain technology's code-based approach and crypto hashes increase security and privacy, which boosts technological trust [2].…”

“…Figure 3 also shows some prominent factors mentioned in the selected articles that could impact the trust for the adoption. Factors like the quality of the system [19,55,71], design [19,62], immutability [21,52], familiarity [63,65], experience [29][30][31], and awareness [33,62] of the technology, along with others, are factors that could potentially help to strengthen factors such as security, privacy, transparency, and regulation to enhance the trust for the blockchain adoption in digital payment systems.…”

“…Adopting any innovative technology is contingent upon trust, as highlighted by [17,18]. Trust plays a crucial role in adopting and utilising technological services [3,[19][20][21]. Trust is a pivotal factor in the consumers' inclination to embrace technologies and services [22] as it aids in mitigating perceived risks and uncertainties associated with them, hence augmenting customers' levels of acceptance and intention to adopt [23,24].…”

State Civil Apparatus Reform in Realizing Good Governance

“…The use of information and communication technology can speed up administrative processes, increase transparency, and reduce opportunities for corruption. The government must provide diverse and quality e-government services to the people (Guo, 2022). Citizen-focused e-government has become a major focus in developing new technologies (Quintana et al, 2022).…”

The Role of Sustainable Attitudes to Achieve Energy Efficiency Targets through Industry 4.0 Adoption

“…This trust encompasses aspects such as reliability, security, privacy, transparency, and accountability of digital systems. Organizations can boost the adoption of Industry 4.0 technologies with increased confidence by establishing robust digital trust in their digital systems [16] and expedites decision-making processes in digital organizations to achieve sustainability objectives [17].…”