Digitale Service-Systeme

Li, Mahei Manhai; Peters, Christoph; Leimeister, Jan Marco

doi:10.3139/9783446451148.003

Cited by 2 publications

(2 citation statements)

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“…In recent years, there has been a significant change in the traditional product portfolio of manufacturing companies in industrial goods markets. Due to the increasing uniformity of physical products in terms of quality and price, it is becoming very rare for competitive advantages to be solely based on the traditional product business (Li et al, 2016). In order to differentiate themselves from competition and solve customer problems as comprehensively as possible, companies are enhancing their physical products with additional, increasingly digital services (Li et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…Due to the increasing uniformity of physical products in terms of quality and price, it is becoming very rare for competitive advantages to be solely based on the traditional product business (Li et al, 2016). In order to differentiate themselves from competition and solve customer problems as comprehensively as possible, companies are enhancing their physical products with additional, increasingly digital services (Li et al, 2016). This paradigm shift is also referred to as Servitization in Manufacturing (Herterich et al, 2015) and reflects the economic transformation to a service society at the corporate level ("tertiarization of industry").…”

Section: Introductionmentioning

confidence: 99%

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Specification Technique for Augmented Reality Based Product Service Systems

Röltgen¹,

Wortmann²,

Anacker³

et al. 2018

Proceedings of the DESIGN 2018 15th International Design Conference

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As one of the key technologies of digitalization, Augmented Reality (AR) provides significant innovation potentials for the product service business. However, the design of AR-based product service systems proves to be challenging due to interdependencies of product, service and AR functionalities. In this paper, a semi-formal, domain-spanning specification technique is presented. It helps companies to systematically create concepts for product service systems, taking into account the technologyspecific requirements of AR, and enables a transparent communication between the domains involved.

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Section: Introductionmentioning

confidence: 99%