2021
DOI: 10.21043/iqtishadia.v14i2.8983
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Digitalization and Efficiency: Technology-based Service of Indonesia Sharia Commercial Banks

Abstract: <p>This study aims to assess the technology-based service effectiveness on bank profitability as well as to evaluate the efficiency and stability of Islamic Commercial Banks in Indonesia. The model was analyzed by using multiple linear regressions with generalized least square estimation technique and Data Envelopment Analysis (DEA) with data are gathered from Q1 2017 to Q2 2020. The exogenous variables included were Branchless Banking (BB), Third-party Funds (DPK), and Technology Service Quality (TSQ), … Show more

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Cited by 3 publications
(2 citation statements)
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“…In this case, the rejection of H3 strengthens the findings of Nastiti & Kasri (2019). Islamic banks must also expand branch networks, such as branchless banking (Bella & Himmawan, 2021;Nastiti & Kasri, 2019), which is regulated in Financial Services Authority Regulation (POJK) No. 1/POJK.03/2022 concerning Branchless Banking Services under the Inclusive Financial Framework.…”
Section: Discussionmentioning
confidence: 72%
“…In this case, the rejection of H3 strengthens the findings of Nastiti & Kasri (2019). Islamic banks must also expand branch networks, such as branchless banking (Bella & Himmawan, 2021;Nastiti & Kasri, 2019), which is regulated in Financial Services Authority Regulation (POJK) No. 1/POJK.03/2022 concerning Branchless Banking Services under the Inclusive Financial Framework.…”
Section: Discussionmentioning
confidence: 72%
“… evaluating the impact of reliability, security and speed of remote banking services in the Republic of North Macedonia on customer satisaction [7], as well as the effectiveness of electronic banking services on the profitability and stability of Islamic banks in Indonesia [8]. The issue of digitalization in banks is also discussed among domestic scientists in various aspects:…”
Section: Jel Classification G21mentioning
confidence: 99%