Digitalization of Interaction Between Citizens and State: Citizens’ Assessment of Effects, Risks and Prospects

Yuzhakov, Vladimir; Pokida, Andrei; Zybunovskaya, Natalya; Starostina, Alexandra

doi:10.17323/1999-5431-2023-0-2-33-73

Cited by 5 publications

(1 citation statement)

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“…Согласно результатам опросов, проведенных исследователями из РАН-ХиГС в 2022-2023 гг., более 80% респондентов готовы к цифровому взаимодействию с государством. Тем не менее доля граждан, не готовых к такому взаимодействию, существенно выше среди лиц в возрасте старше 60 лет, с низким уровнем образования и проживающих в сельской местности (Южаков и др., 2023).…”

Section: прекаризация занятости в условиях цифровизацииunclassified

Assessing the Quality of Employment Services in the Transition to a Client-Centric Approach and Digital Format

Lishchuk,

Kapelyuk

2023

PAI

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Employment services are interested in forming an objective assessment of the quality of services provided to the population. Despite the implementation of a client-centered approach, there has been a decrease in service quality assessment as employment services transitioned to digitalization of service provision. This decline can be attributed, in part, to the low digital literacy among the population. The authors conducted a study of the practice of evaluating service quality in promoting employment. The paper reviews both theoretical and practical approaches to assessing public service quality in a digital environment and implementing a client-centered approach. The research draws on various sources, including job seekers' reviews, microdata on public service quality and availability, digital economy statistical data, survey results from employment service clients, and interviews with representatives of employment agencies in the Novosibirsk region. The methods of the research include statistical analysis and content analysis. The findings indicate that with the transition to a digital format of service delivery, customers’ satisfaction with the quality of services is largely determined by their digital competencies and access to digital services. However, the current methodology for assessing client-centricity lacks consideration of these factors. The conclusion presents recommendations for enhancing the methodological support for assessing client centricity, leading to a more concise evaluation of the quality of employment services.

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Section: прекаризация занятости в условиях цифровизацииunclassified

Assessing the Quality of Employment Services in the Transition to a Client-Centric Approach and Digital Format

Lishchuk,

Kapelyuk

2023

PAI

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Methodological approaches to assessing the digitalisation of public administration and public services

Mikhulya

2024

Proceedings of Voronezh State University. Series: Economics and Management

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Subject. Digitalisation is a global trend in the evolution and transformation of public administration systems. The developed methodological approaches, which allow assessing the effectiveness of this process and determining its impact on the socio-economic dynamics of states, strive to catch up with the rapid development of modern information and communication technologies. What is more, the government often acts as a driving force for the introduction of these technologies. The existing international, national, and regional methods of assessment are based on criteria and indicators which depend on the analytical purposes. Such criteria are developed within different databases and focus on different aspects of the digitalisation of public administration. It is important to analyse and monitor the outcomes and conditions of digital processes in public administration as well as the demand for them. Such analysis and motoring contribute to information management required for the implementation of other state functions.Objectives. The research is aimed at achieving the following research objectives: to analyse the state of the existing system of assessment of digitalisation in the area of public administration with due account of current assessment trends, to determine the advantages and disadvantages of the existing methods, to develop an original approach to their classification, and to search for optimisation opportunities. Methodology. The dialectical method and the methods of analysis and synthesis were used to achieve these objectives. The study is based on the contemporary achievements in the methods for assessing the digitalisation of public administration described in relevant research papers and regulations.Conclusions. The peculiarities of existing methods for assessing the digitalisation of public administration are due to both the peculiarities of the analysed object and the needs of the users of the analytical information. In this regard, we propose an original classification of assessment approaches, which consists of the following groups of methods: methods that assess the digitalisation conditions (group 1), the results of digitalisation in terms of available public services (group 2) and in terms of satisfaction of the main stakeholders: the public, businesses, state bodies, government agencies, and their employees (group 3). As a way of optimisation, it was considered whether it would be relevant to include indicators of the use of artificial intelligence technologies in public administration.

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Digital urban services in the regional management system: The city of St. Petersburg urban services ecosystem case study

MINAEV,

LUNG,

KORABLEV

et al. 2023

RETP

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Subject. This article discusses the issues of cooperation between the authorities and the population, as well as the development of the digital economy. Objectives. The article aims to assess the impact of digital services on the socio-economic development of a large city and the optimization of management processes at the municipal level. Methods. For the study, we used the general scientific research methods. Results. The article finds that the introduction of an ecosystem of urban services in St. Petersburg contributes to an increase in the level of cooperation between citizens and authorities, improving access to information in the city. Relevance. The results of the study can be used in the process of designing strategies for the development of regional (city) digital platforms.

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Digitalization of Interaction Between Citizens and State: Citizens’ Assessment of Effects, Risks and Prospects

Cited by 5 publications

References 0 publications

Assessing the Quality of Employment Services in the Transition to a Client-Centric Approach and Digital Format

Assessing the Quality of Employment Services in the Transition to a Client-Centric Approach and Digital Format

Methodological approaches to assessing the digitalisation of public administration and public services

Digital urban services in the regional management system: The city of St. Petersburg urban services ecosystem case study

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