Digitalization of the Housing and Communal Complex (HCS) in Russia as a Measure of Consumer Protection Utilities

Abstract

The need to introduce digital technologies into the housing and communal services system is dictated by global trends in the development of IT technologies and artificial intelligence and has revealed the problem of insufficient legal regulation of these relations with the focus on protecting the rights of consumers of housing and communal services. Thus, it is necessary to study, analyze and compare the international experience of digitalization of relations and their legal regulation in the provision of public services with Russian experience and legislation. As a result of the study, promising directions of digitalization of relations in the housing and communal services system of Russia were identified and conclusions were drawn about the need to adopt a set of legal norms regulating relations on the digitalization of the housing and communal services system, aimed at protecting the rights of consumers of communal services and introducing conditions for the digitalization of relations between housing and communal services in the provision of communal services in the content of the principle of social equality when regulating housing relations, making an appropriate addition to the Housing Code of the Russian Federation.