Dilema Etik pada Profesionalisme Perawat terhadap Kualitas Pelayanan Keperawatan

Abstract

Dilema etik merupakan situasi yang melibatkan konflik nilai-nilai atau kepercayaan tentang tindakan apa yang benar atau yang terbaik namun terkendala oleh aturan-aturan atau hukum yang ada dan cenderung mempengaruhi sikap profesional perawat dalam bekerja sehingga mempengaruhi kualitas pelayanan keperawatan. Tujuan penelitian ini, untuk menguji bagaimana pengaruh profesionalisme perawat terhadap kualitas pelayanan keperawatan dan bagaimana pengaruh profesionalisme perawat terhadap kualitas pelayanan keperawatan dimoderasi dilema etik. Metode penelitian yang digunakan adalah kuantitatif dengan sampel 100 responden dari tenaga keperawatan di Rumah Sakit Umum Daerah Salatiga yang merupakan perawat pelaksana di ruang bangsal. Analisis data menggunakan regresi linear sederhana dan regresi moderasi dengan SPSS versi 22.0. Hasil penelitian menunjukkan bahwa profesionalisme perawat berpengaruh positif terhadap kualitas pelayanan keperawatan, sedangkan dilema etik mengubah pengaruh profesionalisme perawat menurunkan kualitas pelayanan keperawatan

The effect of the performance and quality of nursing services on the satisfaction of patients in the inpatient room at Mokoyurli Hospital Buol, Indonesia

“…It can be said that there is an effect of nurse integrity on patient satisfaction in the inpatient room of RSUD Mokoyurli Buol. This is in line with the research of Banunaek, et al (2021) whose results show that nurse professionalism has a positive effect on service quality, while ethical dilemmas change the effect of nurse professionalism and reduce the quality of nursing services.…”

Description of community perceptions of nurse professionalism

“…According to Fahrianti, (2015) several things can affect people's perceptions of the nursing profession, one of which is unpleasant past experiences, unsatisfactory health services and not following expectations can make people's perceptions negative. Based on the results of research by Banunaek et al, (2021) there is a relationship between nurse professionalism and the quality of nursing services, the higher the professionalism of nurses, the higher the quality of nursing services, and vice versa. The lack of professionalism possessed by nurses will result in a decrease in service quality it can cause public dissatisfaction with the services provided by the hospital, where nursing services are the main key holder of success in the health care delivery system because the human resources that are most numerous and can provide health services for 24 hours are nurses (Asih & Trisni, 2015).…”

“…The lack of professionalism possessed by nurses will result in a decrease in service quality it can cause public dissatisfaction with the services provided by the hospital, where nursing services are the main key holder of success in the health care delivery system because the human resources that are most numerous and can provide health services for 24 hours are nurses (Asih & Trisni, 2015). The quality of nursing services will improve if nurses have a sense of responsibility, are proactive, have a love of work, are loyal, are willing to learn from mistakes, and can also be trusted and honest (Banunaek et al, 2021) Based on the questionnaire answers, there are several question items related to the value of professionalism that are still considered low according to public perceptions, including integrity, advocacy, compassion, inclusiveness, autonomy, courage, and caring. In the integrity value component, (53.8%) of respondents had a low perception of the value of integrity.…”

Gambaran Perilaku Altruistik dan Empati Mahasiswa Keperawatan Dalam Pembelajaran Daring Di Era Pandemi Covid-19

“…Kualitas layanan yang diberikan oleh layanan kesehatan dipengaruhi oleh penerapan nilai altruistik dan empati yang diberikan oleh tenaga kesehatan (Peratiwi et al, 2021). Hasil penelitian (Banunaek et al, 2021) menunjukkan indikator perilaku altruistik dan empati yang tinggi pada perawat berdampak signifikan terhadap kepuasan dan kualitas pelayanan keperawatan. Hasil penelitian ini sejalan dengan hasil penelitian yang dilakukan oleh (Rosyadi, 2017).…”