Dimensions of uniform perceptions among service providers

Daniel, Kerry

doi:10.1108/08876049610114258

Cited by 17 publications

(10 citation statements)

References 28 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Uniforms for volunteers provide a strong means of recognition and make the volunteers feel important. Daniel, Johnson and Miller argue that uniforms serve as an emblem of group membership, a revealer of status and a certificate of legitimacy [43].…”

Section: Volunteersmentioning

confidence: 99%

The Management of Sport Tourism

Deery

Jago

2005

Sport in Society

View full text Add to dashboard Cite

This study explores the issues related to the management of sport tourism. It discusses the need for collaboration and strategic planning at a national level and provides an example from the Australian context. The study makes the case for the definition of sport tourism to be, essentially, sport event tourism. In particular, the study discusses the difficulties that arise as a consequence of a lack of co-ordination between disparate sport and tourism departments at the national level. The study then explores the issues associated with the management of sport event tourism at the micro level, using the concepts of the pulsating organization and the flexible firm to tease out various components of sport tourism management. In particular, the study investigates the differences that exist between managing a sport tourism organization and a generic organization and discusses the need for more innovative interpretations of human resource and functional management to adequately address the nuances of sport tourism management.

show abstract

Section: Volunteersmentioning

confidence: 99%

The Management of Sport Tourism

Deery

Jago

2005

Sport in Society

View full text Add to dashboard Cite

show abstract

“…Uniforms can create a sense of belonging and can aid to a certain feeling, expressing that individuals belong to a group or a business unit, according to Craik [29], such as in sports, a team spirit can be further developed with the help of uniforms [30,31]. Authority and legitimization can also be expressed through the provision of uniform for a certain role [1] as it is the case for other professions, e.g. airline industry, police, and medical doctors [31].…”

Section: Uniform Influence On Service Personnelmentioning

confidence: 99%

“…The main stakeholders who primarily manage and stage the service encounter phase are the contact personnel and customers, but also the service organization itself [16]. At a strategic level, Heide, et al, Gronhaug, et al, and Miller [1,2,17,18] suggested that service management needs to create a desirable atmosphere within the tangible service encounter variables (e.g. restaurant environment) to optimize social interactions.…”

Section: Literature Reviewmentioning

confidence: 99%

“…At the strategic level Daniel, et al, and Heide, et al, [1,2] suggest, that service management needs to create a desirable atmosphere within the tangible service encounter variables (e.g. restaurant environment) to optimize social interactions, and on the design of the intangible the interpersonal exchanges (atmosphere/service), or the so-called 'moment of truth' [3][4][5] between service employees and their customers.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

The Impact of Employee Uniforms on Job Satisfaction in the Hospitality Industry

Karch¹,

Peters²

2017

J Hotel Bus Manage

View full text Add to dashboard Cite

Uniforms play a major role during any service encounter and can impact stakeholder experience. The authors review current literature in the field of uniform provision in the hotel industry and present a comparative study from two different cultural settings: Hong Kong SAR, China and Tyrol, Austria. The research gathered quantitative data from those that wear business attire or uniforms and are engaged in the provision of services and or products alike. The data presents six factors, which describe uniform wear influences on customer contact employees. The overall result shows, that in the three highest scores, contact staff considered their job pleasant; uniforms communicate to others that one belongs to the organization, and they were very satisfied with their current job. On the other spectrum, the lowest scores were collected for wearing a uniform towards improving the job satisfaction, and the lack of involved in uniform design process.

show abstract

“…Establish the attire norms of an organizational uniform: Organizational uniforms have multiple forms of managerial effectiveness and diverse social values (Rafaeli & Pratt, 1993) because they create the group membership emblem, convey legitimacy in the exercise of power, generate group cohesion, form symbolic interactions and enhance employees' self-esteem (Daniel, 1996). In addition, uniforms indicate and convey brand image and form a unique culture that is functional, symbolic and fashionable (Xie, 2005).…”

Section: Sensitivity Analysismentioning

confidence: 99%

A View of Aesthetic Labour Practice in Higher Technical and Vocational Education

Yang

2016

EURASIA J MATH SCI T

View full text Add to dashboard Cite

Even though aesthetic labour has gradually revealed social and economic value in the employment market, little research has been carried out on the connection and practice of aesthetic labour in technical and vocational education. Front-line ground staffs account for the largest proportion of the employees of airlines and can provide colleges with more off-school internships or well-matched employment vacancies. The aesthetic labour displayed by ground staff combines functional value with emotional value, contributing to a unique customer experience. According to the frequency distribution of retrieved questionnaires, the interviewed passengers tended to have positive verbal comments for the generalization of their evaluations of employees' aesthetic attributes. The 'aggregation function by verbal evaluating' was used to evaluate the weight values of the aesthetic dimensions as well as their corresponding items. The results showed that the passengers paid the most attention to the 'service contact norms' that integrated all their needs concerning individual interest, followed by the 'behaviour norms' of interpersonal interactions and then the explicit 'dressing norms' and 'appearance norms' of service suppliers. This study offers reference for the curriculum and internship planning of relevant departments of colleges, and provides enterprises with a direction for strategic recruitment, development, and reward programs.

show abstract

Dimensions of uniform perceptions among service providers

Cited by 17 publications

References 28 publications

The Management of Sport Tourism

The Management of Sport Tourism

The Impact of Employee Uniforms on Job Satisfaction in the Hospitality Industry

A View of Aesthetic Labour Practice in Higher Technical and Vocational Education

Contact Info

Product

Resources

About