Disaster Crisis Management: A Summary of Research Findings

Quarantelli, E. L.

doi:10.1111/j.1467-6486.1988.tb00043.x

Cited by 591 publications

(429 citation statements)

References 6 publications

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“…First, it contributes to the crisis management literature by describing a new set of outcome variables as well as a new set of relationships between crisis preparedness, risk perception, and employee well-being (Barton 2001;Coombs 2006Coombs , 2007aQuarantelli 1988).…”

Section: Discussionmentioning

confidence: 99%

Employee Reactions to Leader-Initiated Crisis Preparation: Core Dimensions

Selart

Johansen²,

Nesse

2012

J Bus Ethics

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Crisis prevention plans are usually evaluated based on their effects in terms of preventing or limiting organizational crisis. In this survey-based study, the focus was instead on how such plans influence employees' reactions in terms of risk perception and well-being. Five different organizations were addressed in the study. Hypothesis 1 tested the assumption that leadership crisis preparation would lead to lower perceived risk among the employees. Hypothesis 2 tested the conjecture that it would also lead to a higher degree of well-being. Both hypotheses were supported. The results and their implications are discussed.

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Section: Discussionmentioning

confidence: 99%

Employee Reactions to Leader-Initiated Crisis Preparation: Core Dimensions

Selart

Johansen²,

Nesse

2012

J Bus Ethics

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“…We see the split with disaster with the phrasing "industrial crisis management" and the emergence of Industrial Crisis Quarterly, which later became Organization & Environment. Disaster research developed on a parallel trajectory following Quarantelli (1988) and others, while crisis management could look to Fink (1986) and those more interested in organizational crises. Tracing all the works that informed crisis communication would be a monumental task.…”

Section: Crisis Management: Roots Of a Fieldmentioning

confidence: 99%

Parameters for Crisis Communication

Coombs

2010

The Handbook of Crisis Communication

336

312

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Organizations frequently find themselves in situations we would define as a crisis. Consider but a few examples: Union Carbide's devastating chemical release in Bhopal; Carrefour suffering from protests at its stores in China because of French attacks on the Olympic torch relay; customers experiencing E. coli at Taco Bell; rumors about designer Tommy Hilfiger's racist comments; Tyco executives stealing millions from the company; and Oxfam claiming Starbucks did not support coffee growers by opposing the branding of certain African coffees. We must accept that no organization is immune from a crisis anywhere in the world even if that organization is vigilant and actively seeks to prevent crises.The reality of crises leads to the need for preparation and readiness to respond -crisis management. The critical component in crisis management is communication. Over the past decade, there has been a massive increase in crisis communication research. As the field of crisis communication develops, it is important to develop parameters for that growth. This chapter and the Handbook of Crisis Communication are steps towards articulating the parameters and utility of crisis communication. The focus in this book is the research used to advance our understanding of communication's role in the crisis management process. To properly set the stage for this collection, it is important to define key terms in crisis management and overview key research on the central theme of crisis communication. By examining these fundamental elements, the parameters of crisis communication begin to emerge. Key Definitions for CrisisBecause of the diversity of crisis research, it is important to present definitions of key crisis terms early to help set boundaries. The key terms for the Handbook include crisis, crisis management, and crisis communication. The three are inextricably interconnected and must be considered in a progression from crisis to

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“…His book, 'What is a disaster?' (Quarantelli, 1986) brings forward the discourse of the impact of a disaster generated from debates among the multi-disciplinary nature. He concludes that different disciplines have different ways of defining a disaster, focusing on aspects such as social, technical, economical, biological and environmental impacts.…”

Section: Discussionmentioning

confidence: 99%

Developing Criteria of Design Guidelines for Public Spaces Serving as Evacuation Centers in Malaysia

2017

Nov. 20-22, 2017 Kuala Lumpur (Malaysia) SETH-17, CAENS-17, BDMCE-17, FEWCMB-17, ANPMS-17, ELBIS-17 &Amp; LHSRS-17

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Disaster Crisis Management: A Summary of Research Findings

Cited by 591 publications

References 6 publications

Employee Reactions to Leader-Initiated Crisis Preparation: Core Dimensions

Employee Reactions to Leader-Initiated Crisis Preparation: Core Dimensions

Parameters for Crisis Communication

Developing Criteria of Design Guidelines for Public Spaces Serving as Evacuation Centers in Malaysia

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