The outbreak of the Coronavirus disease 2019 (COVID-19) generated health and social concerns for the world. Beyond the loss of lives, the pandemic had social effects like lockdowns and physical distancing, devastatingly affecting human lives. One area of the Ghanaian economy that was severely affected by the pandemic is the education sector, particularly institutions of higher learning. Academic activities in most institutes of higher learning thrive and revolve around the existence of dynamic academic libraries. To circumvent the social challenges of the pandemic, most academic libraries utilised collaborative technologies to stay connected to their users. The motivation of libraries for choosing collaborative technologies is yet to be scientifically investigated in the Ghanaian setting. Thus, using the Unified Theory of Acceptance and Use of Technology II model, this study examined how libraries in Ghana relied on collaborative technologies to stay connected with users during the pandemic. In all, sixteen librarians were purposively selected from four libraries in the Volta Region of Ghana. Semi-structured interview guides with questions that sought to respond to the objectives of the study were used to glean data from the study participants. The data were thematically analysed. Few libraries stayed connected to their users. It was realised that Zoom, Moodle, WhatsApp, email, Microsoft Teams, Google Meet, and Skype were the common collaborative tools used by libraries. Decisions regarding the acquisition of these tools came from non-librarians. Performance expectancy, effort expectancy, and facilitating conditions were the librarians’ primary criteria for adopting these tools.