Discovering Service Variations through Service Prototyping

Rodrigues, Vanessa; Holmlid, Stefan

doi:10.1080/14606925.2017.1352741

Cited by 2 publications

(2 citation statements)

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“…Patients are the creators of value and well-being in their personal lives, for instance by getting back to work. The S-D logic, with value-in-use as the core value-driver, has already been applied to healthcare [4,[17][18][19][20]. As is illustrated in the example above, S-D logic views patients as the creators of value in their private lives after having received medical care, in this case after having received a new functioning solid organ.…”

Section: Service-dominant Logic and Integrated Carementioning

confidence: 99%

“It’s My Life and It’s Now or Never”—Transplant Recipients Empowered From a Service-Dominant Logic Perspective

Sipma,

de Jong,

Ahaus

2023

Transpl Int

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Patient well-being after an organ transplant is a major outcome determinant and survival of the graft is crucial. Before surgery, patients are already informed about how they can influence their prognosis, for example by adhering to treatment advice and remaining active. Overall, effective selfmanagement of health-related issues is a major factor in successful long-term graft survival. As such, organ transplant recipients can be considered as co-producers of their own health status. However, although keeping the graft in good condition is an important factor in the patient’s well-being, it is not enough. To have a meaningful life after a solid organ transplant, patients can use their improved health status to once again enjoy time with family and friends, to travel and to return to work -in short to get back on track. Our assertion in this article is twofold. First, healthcare providers should look beyond medical support in enhancing long-term well-being. Second, organ recipients should see themselves as creators of their own well-being. To justify our argument, we use the theoretical perspective of service-dominant logic that states that patients are the true creators of real value-in-use. Or as Bon Jovi sings, “It’s my life and it’s now or never.”

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Section: Service-dominant Logic and Integrated Carementioning

confidence: 99%

“It’s My Life and It’s Now or Never”—Transplant Recipients Empowered From a Service-Dominant Logic Perspective

Sipma,

de Jong,

Ahaus

2023

Transpl Int

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“…In this sense, prototyping could represent a key enabler in achieving the role and purpose of service design for urban regeneration mentioned above, as the act of prototyping essentially requires building a future vision of opportunities and potential variations (Rodrigues & Holmlid, 2017), by engaging beforehand societal actors and public authorities when performed in the public sphere (Kimbell & Bailey, 2017). Upon these premises, the following section focuses on prototyping applied to the public sphere to frame the motivations that led to refining the typical service design approach to prototyping and to introduce specific guidelines for approaching prototyping in urban regeneration contexts.…”

Section: Perspectives From Design Research For Service Design In Urba...mentioning

confidence: 99%

From ideas to policies, through places:service design-driven prototyping guidelines for urban regeneration

Foglieni,

Leoni,

Cipriani

et al. 2023

Linköping Electronic Conference Proceedings

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This paper describes the development of a set of service design-driven guidelines for prototyping in urban regeneration processes. After introducing urban regeneration as a policy area acting on cities’ social and cultural aspects, the authors consider three perspectives from design research to frame the service design intervention in urban regeneration. Further, the characterising aspects of prototyping in the public sphere are considered to advance a refinement of the typical service design approach to prototyping for this domain. The paper then describes the guidelines, developed through the experience of an ongoing research project, providing practical step-by-step suggestions for each prototyping cycle phase, a selection of tools from renowned design toolkits, and practical examples. The insights from this work intend to evolve the service design practice for the public sphere toward a more systemic perspective that considers the specificities and dynamics of public processes and ecosystems.

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Discovering Service Variations through Service Prototyping

Cited by 2 publications

References 0 publications

“It’s My Life and It’s Now or Never”—Transplant Recipients Empowered From a Service-Dominant Logic Perspective

“It’s My Life and It’s Now or Never”—Transplant Recipients Empowered From a Service-Dominant Logic Perspective

From ideas to policies, through places:service design-driven prototyping guidelines for urban regeneration

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