Discrepancy Theory Models of Satisfaction in IS Research

Jiang, James J.; Klein, Gary; Saunders, Carol

doi:10.1007/978-1-4419-6108-2_18

Cited by 28 publications

(36 citation statements)

References 120 publications

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“…Job satisfaction is a function of "the extent to which rewards actually received meet the perceived equitable level of rewards" (Porter and Lawler 1968, p. 31). Job satisfaction is somehow combined to determine overall job satisfaction (Jiang et al 2012). Previous studies disclosed that an increase in the user satisfaction of information systems would lead to positive emotions, attitudes, intentions, and behavior (Michalos, 1985).…”

Section: Job Satisfactionmentioning

confidence: 99%

The Interaction Effect of Task – Technology Fit and Job Satisfaction on Job Performance in Erp Context: Case Study of Vietnamese Enterprises

Huy¹,

Nhi²,

Lam³

2019

EJEF

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Job performance and technology in work have been researched with a number of global issues. The effect may have different levels in countries with the rapidly development in technology. It is important to know the impact with moderator value of job satisfaction to this relationship conducted by many previous papers. The main aim of this study was to examine the role of job satisfaction in the relationship between individual job performance and tasktechnology fit in Enterprise Resource Planning (ERP) environment. The study was test and examined by 225 individuals in the Vietnamese enterprises. The results of the study provided additional bases for assessing the success of ERP system to researchers, businesses, and suppliers. In addition, final figures of the PLS analysis revealed that tasktechnology fit was significantly and positively related to job satisfaction and individual job performance in ERP environment. Furthermore, job satisfaction had an effect on individual job performance in ERP context.

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Section: Job Satisfactionmentioning

confidence: 99%

The Interaction Effect of Task – Technology Fit and Job Satisfaction on Job Performance in Erp Context: Case Study of Vietnamese Enterprises

Huy¹,

Nhi²,

Lam³

2019

EJEF

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“…IS research has widely used ECT to investigate continued or long-term use of IT products and services (Bhattacherjee, 2001a;Bhattacherjee & Premkumar, 2004;Chiu et al, 2005) and satisfaction (McKinney, Zoon, & Zahedi, 2002;Jiang, Klein, & Saunders, 2012). ECT suggests that consumers' satisfaction with a product or service determines their repurchase intention.…”

Section: Theoretical Underpinningsmentioning

confidence: 99%

Towards a Decomposed Expectation-Confirmation Model of IT Continuance: The Role of Usability

Islam¹,

Mäntymäki²,

Bhattacherjee³

2017

CAIS

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Abstract:We propose a decomposed expectation confirmation model of IT continuance by 1) decomposing user expectation and confirmation into two dimensions of usefulness and usability, 2) conceptualizing the role of usability in IT continuance research, and 3) exploring changes in user perceptions of usability and usefulness over time and their impacts on user satisfaction and continuance intention. We tested the proposed research model using longitudinal data that we collected in two points in time six months apart from 125 users of the LinkedIn professional social networking site (pSNS). The results show that 1) perceived usability, usability confirmation, perceived usefulness, and usefulness confirmation determined user satisfaction with pSNS and 2) perceived usability along with satisfaction predicted continuance intention, whereas perceived usefulness had no effect. This study contributes IT continuance research by 1) proposing and empirically validating a decomposed model of IT continuance and 2) by bringing in usability as a core construct of interest for IT continuance research.

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“…This approach aligns with the discrepancy theory of satisfaction as described in the business, marketing, and organizational fields. Jiang, Klein, and Saunders () describe this theory as an individual's perception of a variation between an adopted anchor or benchmark in a given dimension and their understanding of accomplishment along the same dimension. When people perceive such a discrepancy they react by adjusting or dismissing the anchor or changing their prior belief about that anchor which then leads to a particular attitude or action (Jiang et al.).…”

mentioning

confidence: 99%

The Role of Women's Attitudinal Profiles in Satisfaction with the Quality of their Antenatal and Intrapartum Care

Haines¹,

Hildingsson²,

Pallant³

et al. 2013

Journal of Obstetric, Gynecologic & Neonatal Nursing

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Discrepancy Theory Models of Satisfaction in IS Research

Cited by 28 publications

References 120 publications

The Interaction Effect of Task – Technology Fit and Job Satisfaction on Job Performance in Erp Context: Case Study of Vietnamese Enterprises

The Interaction Effect of Task – Technology Fit and Job Satisfaction on Job Performance in Erp Context: Case Study of Vietnamese Enterprises

Towards a Decomposed Expectation-Confirmation Model of IT Continuance: The Role of Usability

The Role of Women's Attitudinal Profiles in Satisfaction with the Quality of their Antenatal and Intrapartum Care

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