Disease severity and treatment does not affect satisfaction in diverticulitis

Schmocker, Ryan K.; Stafford, Linda; Winslow, Emily R.

doi:10.1016/j.jss.2017.02.058

Cited by 3 publications

(2 citation statements)

References 12 publications

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“…The findings of previous studies favor the latter hypothesis, reporting that patient satisfaction is largely associated with patients’ experiences of communication with hospital staff as well as patient- and hospital-level health outcomes . In contrast, data regarding the association between disease severity and patient satisfaction have been mixed . In the present study, the association between county-level mortality and local reviews of essential health care facilities was greater when the analysis was restricted to counties with multiple rated facilities, which supports our hypothesis that a true association exists between patients’ experiences of care and health outcomes; if low ratings of essential health care facilities were associated with worse local health outcomes, we would expect counties with multiple low-rated facilities to have worse health outcomes than those with 1 low-rated facility (if all other variables were equal).…”

Section: Discussionmentioning

confidence: 99%

Association Between Crowdsourced Health Care Facility Ratings and Mortality in US Counties

et al. 2021

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IMPORTANCE Mortality across US counties varies considerably, from 252 to 1847 deaths per 100 000 people in 2018. Although patient satisfaction with health care is associated with patientand facility-level health outcomes, the association between health care satisfaction and communitylevel health outcomes is not known. OBJECTIVE To examine the association between online ratings of health care facilities and mortality across US counties and to identify language specific to 1-star (lowest rating) and 5-star (highest rating) reviews in counties with high vs low mortality. DESIGN, SETTING, AND PARTICIPANTS This retrospective population-based cross-sectional studyexamined reviews and ratings of 95 120 essential health care facilities across 1301 US counties.Counties that had at least 1 essential health care facility with reviews available on Yelp, an online review platform, were included. Essential health care was defined according to the 10 essential health benefits covered by Affordable Care Act insurance plans.

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Section: Discussionmentioning

confidence: 99%

Association Between Crowdsourced Health Care Facility Ratings and Mortality in US Counties

et al. 2021

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“…For instance, Rogers et al showed that patients with worse injury severity scores were statistically less likely to be satisfied with their care. [37] Other studies disagree, finding no statistically significant association, [ 38 – 40 ] and still others note that patients with worse disease severity had higher patient satisfaction scores. [ 6 , 7 ] With some degree of consistency, however, authors have shown that patients with worse psychiatric health are less likely to give perfect patient satisfaction scores.…”

Section: Discussionmentioning

confidence: 99%

Inter-specialty variation of the Press Ganey Outpatient Medical Practice Survey

et al. 2021

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Measuring patient satisfaction scores and interpreting factors that impact their variation is of importance as scores influence various aspects of health care administration. Our objective was to evaluate if Press Ganey scores differ between medical specialties. New patient visits between January 2014 and December 2016 at a single tertiary academic center were included in this study. Press Ganey scores were compared between specialties using a multivariable logistic mixed effects model. Secondary outcomes included a comparison between surgical versus non-surgical specialties, and pediatric versus adult specialties. Due to the survey's high ceiling effect, satisfaction was defined as a perfect total score. Forty four thousand four hundred ninety six patients met inclusion criteria. Compared to internal medicine, plastic surgery, general surgery, dermatology, and family medicine were more likely to achieve a perfect overall score, as, with odds ratios of 1.46 ( P = .02), 1.29 ( P = .002), 1.22 ( P = .004), and 1.16 ( P = .02) respectively. Orthopaedics, pediatric medicine, pediatric neurology, neurology, and pain management were less likely to achieve satisfaction with odds ratios of 0.85 ( P = .047), 0.71 ( P < .001), 0.63 ( P = .005), 0.57 ( P < .001), and 0.51 ( P = .006), respectively. Compared to pediatric specialties, adult specialties were more likely to achieve satisfaction (OR 1.73; P < .001). There were no significant differences between surgical versus non-surgical specialties. Press Ganey scores systematically differ between specialties within the studied institution. These differences should be considered by healthcare systems that use patient satisfaction data to modify provider reimbursement.

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