Disentangling facial recognition payment service usage behavior: A trust perspective

Li, Chenglong; Li, Hongxiu

doi:10.1016/j.tele.2023.101939

Cited by 23 publications

(4 citation statements)

References 63 publications

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“…Age with (β = 0.279, p < 0.01) significant influenced the consumer's MP usage continuation intention. This finding is similar to the finding of Li and Li [120]. Age is variable which was found as significant moderator in Kapoor et al [121] study and considered that youth consumers are much more technologically savvy and friendly than aged consumers.…”

Section: -3-structural Equation Modelsupporting

confidence: 88%

“…However, the use of cutting-edge digital technologies, such as effective MP apps, quantum cryptography, 5G, and blockchain technology choices, might enable secure and reliable transparent mobile transaction services and future FTT. Many firms are reluctant to reveal comprehensive financial transaction information, especially on digital platforms, due to concerns about financial security [120]. Foregoing discussed reasons clearly indicate and justify the cause of rejection of the hypothesis H6 as participants are looking for more financial transaction transparency in their MP transactions.…”

Section: Hypothesis (H3 and H4mentioning

confidence: 99%

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Factors Influencing Consumer Acceptance of Mobile Payment during the COVID-19 Pandemic & Usage Continuance Intent: A Quantitative Study

Zaidi,

Ali,

Thanasi-Boçe

2023

Emerg Sci J

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The presence of COVID-19 has transformed the business sector’s paradigm and prompted a speedy consumption of mobile payment software systems of diverse ranges. Corporate sectors and businesses across the globe brought a shift to offer mobile payment methods; consequently, consumers were urged to maximize the use of mobile payment throughout the pandemic. The present research aims to investigate the factors that might influence consumers' intent to accept mobile payments and their relationships during COVID-19. The technology adoption model and the unified theory of acceptance and use of technology were employed in this proposed mobile payment adoption framework. A quantitative research approach was identified as a suitable method for this research. An online survey was administered, and 304 participants responded to the questionnaire. The results of the data analysis revealed statistically significant relationships and a positive impact of the factors perceived performance, social influence, consumers’ satisfaction, and perceived usefulness on consumers’ usage continuation intention. However, the results identified that factors such as transaction risk didn’t affect perceived usefulness, and financial transaction transparency didn’t affect consumers’ usage intention. This study makes a substantial contribution to the consumers’ technology acceptance literature in terms of validating a proposed theoretical framework that highlights the factors that influence consumers’ mobile payment usage intentions. As this study was conducted at a later stage of the COVID-19 pandemic, it adds value to the existing literature by providing insights to business managers on the factors influencing mobile payment usage. Considering the practical perspective, this study offers evidence of the essential elements that mobile payment service designers and marketers should consider. Doi: 10.28991/ESJ-2023-07-05-07 Full Text: PDF

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Section: -3-structural Equation Modelsupporting

confidence: 88%

Section: Hypothesis (H3 and H4mentioning

confidence: 99%

Factors Influencing Consumer Acceptance of Mobile Payment during the COVID-19 Pandemic & Usage Continuance Intent: A Quantitative Study

Zaidi,

Ali,

Thanasi-Boçe

2023

Emerg Sci J

View full text Add to dashboard Cite

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“…These studies have highlighted that experiences unfurl over time, evolving in tandem with a consumer's engagement with a brand. The potency of positive experiences is intricately interwoven with the stimuli a brand aligns with its functions and utility (Kamath et al, 2019;Martillo Jeremias and Polo Pena, 2021;Li and Li, 2023). An intriguing evolution within the banking sector lies in the integration of mobile apps with artificial intelligence.…”

Section: Ijbm 422mentioning

confidence: 99%

Augmented reality is the new digital banking – AR brand experience impact on brand loyalty

Butt,

Ahmad,

Muzaffar

2024

IJBM

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PurposeConsumers are increasingly embracing innovative technologies for enhanced experiences. This study delves into the banking consumer brand experience through the lens of augmented reality (AR). The focus is on mobile augmented reality applications within financial institutions, which contribute to a more enjoyable and immersive customer experience. Specifically, the research highlights the utilisation of mobile augmented reality applications by a Pakistani bank and examines its influence on consumer loyalty and sustained engagement, with a particular emphasis on the AR brand experience.Design/methodology/approachThe authors conducted a comparative study between married and unmarried consumers with sample sizes of 178 and 172, respectively. The results were analysed through structural equation modelling using SmartPLS.FindingsThe study's outcomes show that AR brand experience for the unmarried sample category is positive and higher than a married one. This is an excellent opportunity for the banking sector in Pakistan to invest more in innovative technologies.Originality/valueThe current study investigates the brand experience in the banking sector from the perspective of AR technology which contributes to the AR literature.

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“…Mohammed Amin Almaiah's research showed that perceived ease of use had a negative impact on perceived confidence and perceived trust in using NFC for digital payments [27]. Chenglong Li et al found that trust in both facial recognition technology payment service providers and facial recognition technology itself would affect continued use intentions [28]. Yongping Zhong's study demonstrated that perceived usefulness, perceived ease of use, and service security would influence the perceived value and user satisfaction of using contactless payment [29].…”

Section: Theoretical Model and Research Hypothesismentioning

confidence: 99%

A Study of the Impact of Cultural Characteristics on Consumers’ Behavioral Intention for Mobile Payments: A Comparison between China and Korea

Zhao

Younghwan

2023

Sustainability

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The development and usage of mobile payments, a new type of electronic payment method that is more flexible and convenient compared to traditional payment methods, are uneven across different countries. This indicates that there may be a correlation between cultural characteristics of different countries and consumers’ intention to use mobile payments. This study aims to explore whether cultural characteristics have a moderating effect on consumers’ behavioral intention to use mobile payments in China and Korea. Based on the technology acceptance model (TAM), this study incorporates Hofstede’s five cultural dimensions theory (power distance, individualism–collectivism, uncertainty avoidance, masculinity–femininity) as moderating variables. In total, 306 questionnaires were distributed to Chinese consumers, and 305 questionnaires were distributed to Korean consumers. Structural equation modeling (SEM) was used to test the hypotheses. The study found that both Chinese and Korean consumers perceive usefulness to have a significant impact on their behavioral intention to use mobile payments, and that perceived ease of use also has a significant impact on perceived usefulness. However, there were differences in the models between the two countries, where perceived ease of use has a significant impact on behavioral intention to use mobile payments in China but not in Korea. Regression analysis was conducted on the cultural dimensions as moderators, revealing that uncertainty avoidance has a negative moderating effect on the relationship between perceived ease of use and behavioral intention to use mobile payments. Between-group chi-square difference tests were conducted on the structural equation models for both countries, and the results showed no significant differences in the moderation coefficients for uncertainty avoidance between China and Korea. Finally, based on the findings, recommendations are proposed for the development of mobile payments.

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Disentangling facial recognition payment service usage behavior: A trust perspective

Cited by 23 publications

References 63 publications

Factors Influencing Consumer Acceptance of Mobile Payment during the COVID-19 Pandemic & Usage Continuance Intent: A Quantitative Study

Factors Influencing Consumer Acceptance of Mobile Payment during the COVID-19 Pandemic & Usage Continuance Intent: A Quantitative Study

Augmented reality is the new digital banking – AR brand experience impact on brand loyalty

A Study of the Impact of Cultural Characteristics on Consumers’ Behavioral Intention for Mobile Payments: A Comparison between China and Korea

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