2015
DOI: 10.1016/j.jesp.2014.09.016
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Displaced revenge: Can revenge taste “sweet” if it aims at a different target?

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Cited by 41 publications
(49 citation statements)
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“…When we talk about "satisfaction," we mean a psychological state in which the victim/avenger experiences (a) a sense of justice achieved (i.e., that everybody got what they deserved), (b) psychological closure (i.e., that s/he can now put up with what had happened and "move on"), and (c) positive affect (e.g., satisfaction, relief, pleasure). Previous research on the hedonic benefits of taking revenge has shown that these three facets are strongly correlated with each other (e.g., Funk et al, 2014;Gollwitzer et al, 2011;Sjöström & Gollwitzer, 2015), which is why they are usually combined into a single measure of "justicerelated satisfaction." It should be noted that previous research had used different sets of items in different studies, with more comprehensive scales yielding higher internal consistencies (e.g., 12 items in Funk et al, 2014; Studies 1 and 2b) than shorter scales (as in Gollwitzer et al, 2011or Funk et al, 2014Study 2a), which sometimes yielded internal consistencies (i.e., Cronbach's alphas) around .60 (e.g., Sjöström & Gollwitzer, 2015; Study 3).…”
Section: Resultsmentioning
confidence: 99%
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“…When we talk about "satisfaction," we mean a psychological state in which the victim/avenger experiences (a) a sense of justice achieved (i.e., that everybody got what they deserved), (b) psychological closure (i.e., that s/he can now put up with what had happened and "move on"), and (c) positive affect (e.g., satisfaction, relief, pleasure). Previous research on the hedonic benefits of taking revenge has shown that these three facets are strongly correlated with each other (e.g., Funk et al, 2014;Gollwitzer et al, 2011;Sjöström & Gollwitzer, 2015), which is why they are usually combined into a single measure of "justicerelated satisfaction." It should be noted that previous research had used different sets of items in different studies, with more comprehensive scales yielding higher internal consistencies (e.g., 12 items in Funk et al, 2014; Studies 1 and 2b) than shorter scales (as in Gollwitzer et al, 2011or Funk et al, 2014Study 2a), which sometimes yielded internal consistencies (i.e., Cronbach's alphas) around .60 (e.g., Sjöström & Gollwitzer, 2015; Study 3).…”
Section: Resultsmentioning
confidence: 99%
“…The experimental manipulation (i.e., high vs. low entitativity) was embedded directly in the vignettes (see Appendix A): The team members were either described as a close and cohesive group of friends (high entitativity) or as a loose and rather unconnected group of individuals (low entitativity). The entitativity manipulation was adapted from Newheiser et al (2012) and Crawford, Sherman, and Hamilton (2002; see also Sjöström & Gollwitzer, 2015; Study 1).…”
Section: Methodsmentioning
confidence: 99%
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“…Service employees may therefore displace their retaliation toward agents that are perceived to be similar to the initial perpetrator (i.e., other customers, Groth & Grandey, 2012). This is supported by Sjöström and Gollwitzer (2015) who found that victims report higher levels of satisfaction and lower levels of regret when they are provided an opportunity to displace their revenge against an alternative target that belonged to the same group as the initial perpetrator. Consequently, the likelihood for employees to cope with customer mistreatment by helping other customers may be lowered due to these retaliation tendencies.…”
Section: Study 2: Helping Toward Other Customers and Customer Orientamentioning
confidence: 92%
“…The effect is generally greater toward those who have engaged in unwanted behavior ("triggered displaced aggression") or who superficially resemble the original offender (e.g., Marcus-Newhall et al 2000;Bushman et al 2005;Pedersen et al 2008;Sjöström & Gollwitzer 2015).…”
Section: Revenge and Aggressiveness Toward Iraqmentioning
confidence: 99%