Dispositional and situational determinants of trust in two types of managers

Payne, Roy; Clark, Murray

doi:10.1080/09585190210158556

Cited by 30 publications

(28 citation statements)

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“…1 In traditional societies trust was based on dense relationship networks that generated common moral structures and highly personalized connections (Durkheim, 1898;Simmel, 1950). Most modern sociologists argue that this form of organic trust still exists in an individual's circle of family and friends, but has been supplemented by social trust as a society grows large enough to allow anonymity (Bryk & Schneider, 2002;Payne & Clark, 2003;Zucker, 1986). Social trust is manifest in Western society in two common forms:…”

Section: Trust As a Social Constructmentioning

confidence: 98%

Trust and improvement in schools

2007

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This paper examines how trust affects teachers' willingness to work with innovations introduced by central office administrators. Interview and focus group data collected over a three-year period in five schools are used to analyze the centrality of trust to teachers' willingness to work with administrators to implement continuous improvement and quality management practices for their schools and classrooms. A qualitative data analysis software package was used to code interviews and focus groups for spontaneous comments that addressed trust. Two schools were characterized by high trust, and high willingness to change; high levels of distrust distinguished three others. This emphasis of the analysis is on the association of spontaneously expressed sentiments of trust or distrust and the association of those sentiments with willingness to participate in change initiated from outside the school building. Preexisting patterns of relational and institutional trust will enhance or limit the ability of leaders to initiate large-scale change. More needs to be known about how to change coherently distrustful school settings in order for systemic change to occur.

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Section: Trust As a Social Constructmentioning

confidence: 98%

Trust and improvement in schools

2007

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“…Echoing Axelrod (1984), Raub and Weesie (1990) and Bijlsma-Frankema and Koopman (2003: 547, 551) have highlighted the influence of the 'shadow of the past' and the 'shadow of the future': in other words, whether the trustor feels her/his position in the relationship is precarious or stable (see too Payne and Clark, 2003). On the relationship's structure, Sheppard and Sherman (1998) have proposed a two-by-two typology of levels of dependence/ interdependence ('shallow' and 'deep' for each), while Fiske's (1992) four-fold categories on the nature of social relationships -'authority ranking', 'market pricing', 'equity matching' or 'communal sharing' -offer another model with implications for the nature of trust.…”

Section: Sources Of the Trust Beliefmentioning

confidence: 99%

“…those external to the relationship). Whitener et al (1998) distinguish between individual factors, relational factors and organisational factors, while Payne and Clark (2003) divide them into dispositional factors, interpersonal factors and situational factors. The overlaps are clear.…”

Section: Sources Of the Trust Beliefmentioning

confidence: 99%

Measuring trust inside organisations

2006

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The full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. PurposeThe purpose of this paper is to examine the extent to which measures and operationalisations of intraorganisational trust reflect the essential elements of the existing conceptualisation of trust inside the workplace. Design/ methodology/ approachThe paper provides an overview of the essential points from the rich variety of competing conceptualisations and definitions in the management and organisational literatures. It draws on this overview to present a framework of issues for researchers to consider when designing research based on trust. This framework is then used to analyse the content of fourteen recently published empirical measures of intra-organisational trust. We note for each measure the form that trust takes, the content, the sources of evidence and the identity of the recipient, as well as matters related to the wording of items. FindingsThe paper highlights where existing measures match the theory, but also shows a number of 'blind-spots' or contradictions, particularly over the content of the trust belief, the selection of possible sources of evidence for trust, and inconsistencies in the identity of the referent. Research implicationsIt offers researchers some recommendations for future research designed to capture trust among different parties in organisations, and contains an Appendix with fourteen measures for intra-organisational trust. ValueWe consider the value of the paper to be twofold: it provides an overview of the conceptualisation literature, and a detailed content-analysis of several different measures for trust. This should prove useful in helping researchers refine their research designs in the future. KeywordsTrust, intra-organisational, measurement, content validity, review 2 "MEASURING TRUST INSIDE ORGANISATIONS". IntroductionThe organisational and management literature on trust is now extensive, and includes several key articles (e.g. Mayer, Davis and Schoorman, 1995;Robinson, 1996;Whitener, 1997;Kramer, 1999), four significant compendiums of papers (Gambetta, 1988;Kramer and Tyler, 1996; Lane and Bachmann, 1998; Nooteboom and Six, 2003), and several dedicated journal editions (including Academy of Management Review, 1998, 23:3; Organization Studies, 2001, 22:2; Organization Science, 2003, 14:1; International Journal of Human Resource Management, 2003, 14:1, and Personnel Review, 2003, 32:5).Despite this resurgence of interest the treatment of trust remains extremely "fragmented" (McEvily et al., 2003: 91). Firstly, there are three broad st...

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“…A study by Payne and Clark (2003) examined the antecedents of trust (situational and dispositional factors) in immediate manager and "senior managers in the industry". The study found that trust in both types of manager was best predicted by a combination of dispositional factors, such as a predisposition to trust, and situational factors , such as a difficult and challenging job.…”

Section: Multiple Constituencies Of Trustmentioning

confidence: 99%