Disruptive innovation for social change: how technology innovation can be best managed in social context

Shin, Dong‐Hee; Lee, Chul-Woo

doi:10.1016/j.tele.2010.08.002

Cited by 13 publications

(3 citation statements)

References 17 publications

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“…If non-redundant, this can increase the social capital of individuals, which will lead to better outcomes [48] Provides power Using both impersonal and personal sources of information may provide individuals with a more accurate perception of the world around them [52] questions, a single method can never adequately shed light on the phenomenon involved in information search. Using multiple methods can help facilitate and draw a deeper understanding.…”

Section: Methodsmentioning

confidence: 99%

Ambidextrous information search: linking personal and impersonal search routines with individual performance

Shin

Choi

2014

Inf Technol Manag

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Organizations invest resources to develop information capabilities, to utilize personal and impersonal information. While the utilization of knowledge is likely to improve organizational performance, it is unclear what the consequences of utilizing personal and impersonal sources of information are for individuals. This study sought to increase understanding of the performance implications of using personal and impersonal information, by examining four business units of a large financial institution. Utilizing competing theoretical models, we tested whether personal and impersonal sources of information substituted for, or complemented each other. The results indicated that individuals who utilized information from personal and impersonal sources of knowledge in a complementary fashion had superior performance. Parsing impersonal knowledge sourcing, we found that the use of specific impersonal information repositories increased performance, while the use of general impersonal information decreased performance. In general, this study shed light on the origins of individual knowledge capabilities, and indicated that individuals gain advantages, by engaging in particular knowledge-sourcing routines.

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Section: Methodsmentioning

confidence: 99%

Ambidextrous information search: linking personal and impersonal search routines with individual performance

Shin

Choi

2014

Inf Technol Manag

Self Cite

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“…Banking activities revolve around competition since banks compete for clients in the financial business. Pricing will benefit from competition since customers will always be able to acquire the greatest bargains and service delivery (Shin and Lee, 2011). To increase financial performance, banks engage in financial innovations and technology revolutions.…”

Section: Intense Competitionmentioning

confidence: 99%

The Integration of Artificial Intelligence and Blockchain in the Banking Industry: A Critical Practice Based Evaluation of the Present Applications, Adoption, and Future Issues

2023

Central European Management Journal

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Digital transformation has resulted in tremendous changes in the banking area, with FinTech serving as the primary driving force within it. Artificial Intelligence (AI) and Blockchain technology, in particular, are the most innovative technologies in the banking business.Similarly, AI breakthroughs such as Chatbots in commercial banking and Robo-advisors in investment banking have brought banks into the whole virtual environment. This paper main objectives are: to critically evaluate and determine the current application of Artificial Intelligence and Blockchain in the banking industry, discuss the challenges faced by banks in adapting Artificial Intelligence and blockchain technology, and to provide new insights on future banking in the industry in this digital era.This article underlined the widespread usage of Artificial Intelligence robotic systems in banking. Chatbots and Robo-advisors, for example, could increase the productivity of frontline bank staff who are frequently involved in client relationship management, sales, and marketing. Additionally, robo-advisors are an advanced AI technology used in investing and portfolio management. When a decentralised digital ledger technology is utilised for financial transactions, blockchain will expedite digital transformation. Yet, this is the polar opposite of traditional centralised digital banking, and adoption of these technologies is still in its early stages. Collaboration with robots, improving platform performance, and so forth.Employment, performance, security, privacy and trust, cost, ethical and regulatory problems are the most typical challenges. To avoid obstacles, banks should focus on techniques such as collaborating with robots, improving platform performance, and so on. Ultimately, this study discusses the future of the banking business. In the future, banking consumers can experience totally virtual and customer-oriented financial services. In this sense, the integration of all technology as well as collaborative human effort is critical..

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“…The interaction of people through technology to create a community results in a sociotechnical system (Kumar et al , 2016). A sociotechnical system involves complex interactions among social subsystems (people, tasks, and relationships), technical subsystems (technologies, techniques, task performance methods, and work settings), and their social and organizational aspects (Shin and Lee, 2011). Thus, sociotechnical systems design should consider these factors – people, technologies, and context – when developing complex sociotechnical systems.…”

Section: Sociotechnical Perspective Of Iomtmentioning

confidence: 99%

Integrated acceptance and sustainability evaluation of Internet of Medical Things

Shin

Hwang

2017

Internet Research

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Purpose The purpose of this paper is to conduct a dual-level (organizational and individual user) analysis of development related to the Internet of Medical Things (IoMT). It examines the organizational dynamics of IoMT and develops a conceptual model for quality of experience (QoE) in user acceptance. Design/methodology/approach This study uses the information systems success model of quality factor as an analytical framework and extends it beyond the individual user experience (UX) to include an organization-level perspective. Interviews are conducted with relevant stakeholders for sociotechnical inquiries; a survey identifies user factors in IoMT. Findings The sociotechnical analysis sheds light on how IoMT has been accepted and stabilized in the healthcare sector. It shows the complex interaction between the social and technical aspects of IoMT by highlighting the co-evolution, interaction, and interface of devices that constitute the next-generation network environment. The UX model conceptualizes QoE specific to medical informatics. Research limitations/implications Given the sociotechnical nature of this investigation, another approach to adoption of IoMT innovations was worth investigating to determine effective integration. Practical implications IoMT needs to be meaningful if they are to be sustainable and they need to offer quality of services and QoE no matter the location or demographic in which they are used. Originality/value With a dual-level analysis, the study provides a comprehensive view of the IoMT development process by investigating the organizational dynamics, in addition to the UX, of IoMT. The results provide a basis for developing future IoMT services with QoE requirements, as well as for clarifying sociotechnical dynamics.

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Disruptive innovation for social change: how technology innovation can be best managed in social context

Cited by 13 publications

References 17 publications

Ambidextrous information search: linking personal and impersonal search routines with individual performance

Ambidextrous information search: linking personal and impersonal search routines with individual performance

The Integration of Artificial Intelligence and Blockchain in the Banking Industry: A Critical Practice Based Evaluation of the Present Applications, Adoption, and Future Issues

Integrated acceptance and sustainability evaluation of Internet of Medical Things

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