Dissatisfaction of people with type 2 diabetes with the care received at a diabetes clinic in Ningbo, China: A cross‐sectional study

Abstract

Aim The study aimed to assess the dissatisfaction of people with type 2 diabetes mellitus (T2DM) with the care that they received at a diabetes outpatient clinic in Ningbo, China and to determine the associated factors. Methods A cross‐sectional study was conducted among 406 adults with T2DM in 2020–2021. Those who were treated at the diabetes outpatient clinic for at least six consecutive months before the survey date were eligible. The Short Assessment of Patient Satisfaction scale was used to assess participants' dissatisfaction with the care that they received. Results Of the participants, 25.1% were not satisfied with the care that they received at the diabetes outpatient clinic in Ningbo. The odds of dissatisfaction were higher in physically active people compared to those who were not (odds ratio [OR]: 3.41; 95% confidence interval [CI]: 1.56–7.45) and those with >1–5 years of T2DM compared to ≤1 year (OR: 2.18; 95% CI: 1.05–4.53). Conclusion A quarter of people with T2DM were dissatisfied with the care that they received at the diabetes outpatient clinic in Ningbo, China, and the factors associated with dissatisfaction were identified.

Lifestyle behaviours and associated factors among people with type 2 diabetes attending a diabetes clinic in Ningbo, China: A cross-sectional study

“…Additionally, those from the clinic who opted to participate may differ from those who did not, and data on non-responders were not collected due to the large workload in the busy clinic setting of the study. It could be anticipated that people living with T2DM who were engaged and satisfied with clinic care and willing to take part in a study [44] may be more likely to also engage with healthy lifestyle advice, which could have resulted in an overestimate of healthy lifestyle behaviours in our sample. However, the study provides useful information on a specified population, helping to identify potential areas for targeted lifestyle interventions.…”

Barriers and facilitators to satisfaction with diabetes care: The perspectives of patients attending public diabetic clinics in Dar es Salaam, Tanzania

“…Currently, most of the low- and middle-income countries (LMICs) are studying patient satisfaction with health care to understand the patient experiences with the quality of services offered at the health facilities and the nature of problems/difficulties faced by their patients at the hospitals [ 14 ]. Diabetes clinics with a high patient satisfaction score, for example, have been reported to have high credibility in comparison with clinics having a low patient satisfaction score [ 15 , 16 ]. According to the findings in different parts of the world, patients who are satisfied with the health services offered are more likely to utilize health services in the future and comply with the treatment protocols [ 15 , 17 , 18 ].…”

“…Several barriers have been identified to influence the quality of healthcare delivery, particularly in the context of low-and middle-income countries [12]. Poor knowledge about diabetes among patients, shortage of trained specialists to attend to patients, inadequate medication supply, and poor competence among primary care providers are among the barriers to the provision of quality treatments at the diabetes centres in these countries [14,16]. Among the challenges that prevent most diabetes patients from accessing the clinics' services for diabetes management is dissatisfaction with diabetes care once they visit the clinics and because they are dissatisfied, it is most likely they will not return to the services in the future [19][20][21].…”