Dissemination of Information Communication Technologies: Mobile Government Practices in Developing States

Abstract

Information Communication Technologies (ICT) has offered m-government applications as an intermediate technology to provide effective and efficient government services to the public. Due to high rate of corruptions in developing states, government policies diversified governmental services from offline to virtualized perspective to expose accessibility, transparency, accountability and accessibility through mobile government. Deployment of such ICT tool also exposed a unique opportunity for the recovery of the public confidence against government which has damaged due to corruption activities in country. Virtualization of the government services became compulsory due to high rate of corruption that occurred in the economic context and it became a serious obstacle for economic development of developing states. The virtualized services aimed to harmonize governmental services into mobile platform in order to become more transparent to the public. This research paper comparatively investigates the mobile government services that are located in Malta and Singapore which are classified as developing countries. The criteria of the comparison have done based on demographic structure of the country, M-government policies and ICT infrastructure of the country. The findings of this study exposed the impact of e-government practices and differences between them in terms of applicability and provide a specific point of view for m-government adoption policy.

E-Government Services Adoption: An Extension of the Unified Model of Electronic Government Adoption

“…Agangiba & Agangiba, 2013;M. Agangiba & Kabanda, 2016;Bal et al, 2015;Singh et al, 2010;Tolbert & Mossberger, 2006).…”

The Key Service Feature of M-Government Based on Interactive User Experiences

“…The findings indicate that laggard position constitutes the key issue in mGovernment implementation. Bal et al [17] investigate the impact of eGovernment practices and differences in terms of their applicability and provide a specific point of view for the mGovernment adoption policy in Malta and Singapore. According to their findings, mGovernment harmonizes the governmental services platform and renders them more transparent to the public.…”

Aplicativos Móveis E Governança Digital No Brasil: Um Estudo De Caso Do "Projeto Piá", Do Estado Do Paraná

“…Desde pelo menos o início deste século tem surgido uma ampla literatura sobre o uso de aplicativos na administração pública no contexto da governança digital (LIMA, 2017;ARAUJO;LEMOS, 2018;ARAUJO, 2019;MATOS, 2020), com uma série de novos temas emergindo na reflexão sobre governo digital, tais como smart cities, governo móvel, inteligência artificial, big data, entre outros. Mais recentemente, devido especialmente à difusão pervasiva das ferramentas digitais de telefonia móvel em diversas partes do mundo, estudos recentes mostram a permanência e o crescente interesse sobre o tema dos aplicativos móveis governamentais nesse novo contexto, com importância crescente na administração pública brasileira, não obstante o tema ser objeto de análise sistemática há algum tempo na literatura internacional (BAL; BIRICK; SARI, 2015;DAUBS;MANZEROLLE, 2016;ARAUJO, 2019;MATOS, 2020) Sabe-se que o Brasil está entre os países onde mais se gasta tempo no celular diariamente (média de três horas e 45 minutos, acima da internacional), à frente do Japão, Canadá, Estados Unidos e Reino Unido, e usuários brasileiros aumentaram em 40% o volume de downloads de aplicativos entre 2016 e 2019, segundo dados recentes do relatório App Annie (APP ANNIE, 2020). Entretanto, a despeito dessa crescente difusão, deve-se observar que o país ainda apresenta cenário de exclusão digital, em que a população mais vulnerável economicamente usa mais o celular do que a banda larga.…”