This paper reports on a case study to comprehend some of the issues and challenges faced when organising virtual student mobility and exchange programs at university level. The main objectives are to understand what the expected issues and challenges are when students and lecturers organise and participate in virtual student exchange programs. The reason why university mobility and exchange programs need to be conducted virtually was initially due to the global pandemic where lockdown measures were imposed in many countries, causing strict control of movements of citizens. But, as the world moved out of the global pandemic stage, the benefits of virtual student exchange programs are now becoming more apparent. Four key elements were investigated in this case study including technological constraints, students and lecturers' readiness, language barriers and also cultural differences. A qualitative approach was used to carry out this case study. Four respondents were intensively interviewed in focus group sessions to discuss the four elements above. In sum, the research participants do not agree that virtual student exchange and mobility programs will be as effective as physical ones.