2015
DOI: 10.1016/j.tourman.2014.11.002
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Diversity in human and social capital: Empirical evidence from Asian tourism firms in corporate board composition

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Cited by 52 publications
(53 citation statements)
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“…This is especially true for service industries, such as tourism-related industries (hotel, tourist agencies, restaurants), where the social capital of managers may be of a great importance. The external networks between these kinds of companies may facilitate collaboration and influence the travelling experience (Ooi et al, 2015). Through the manager's social capital (ties with other manager members of the network), a company may receive or exchange resources (Wincent, Anokhin, & Ortqvist, 2010).…”
Section: Theoretical Frameworkmentioning
confidence: 99%
“…This is especially true for service industries, such as tourism-related industries (hotel, tourist agencies, restaurants), where the social capital of managers may be of a great importance. The external networks between these kinds of companies may facilitate collaboration and influence the travelling experience (Ooi et al, 2015). Through the manager's social capital (ties with other manager members of the network), a company may receive or exchange resources (Wincent, Anokhin, & Ortqvist, 2010).…”
Section: Theoretical Frameworkmentioning
confidence: 99%
“…Moreover, tourism firms are operated in a changing environment (Tsai et al, ). They are sensitive to uncertain demands caused by such factors as seasonality, natural disasters, wars, terrorism, discretionary income of customers, floating exchange rates, and economic fluctuations (Guillet & Mattila, ; Ooi, Hooy, & Som, ; Singal, ; Tsai et al, ). For tourism firms to survive in this turbulent market, they must have an ownership structure that helps make timely decisions to properly respond to changing customer demands (C. M. Yeh & Trejos, ).…”
Section: Introductionmentioning
confidence: 99%
“…The comparison of these different service sectors provides methodological insights into CBIC in both low-and high-tech sectors, thereby responding to the research gap identified by Harrington and Daniels (2006) who stressed the need for sector-and location-specific studies to disentangle the familiar generalizations concerning cooperation relationships in the service industries. We adhered to the list of KIBS-related NACE classes provided by Muller and Doloreux (2009) and the classifications of tourist-related sectors by MacFeely, Delaney, and O'Donoghue (2013) and Ooi, Hooy, and Som (2015) to delineate our sample of firms.…”
Section: Knowledge-intensive Business Services and Tourismmentioning
confidence: 99%