2011 IEEE International Systems Conference 2011
DOI: 10.1109/syscon.2011.5929091
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Do agile software development practices increase customer satisfaction in Systems Engineering projects?

Abstract: This paper investigates the effects of applying agile software development practices within Systems Engineering projects. In particular it should be found out whether agile methods are able to mitigate negative effects of requirement changes on project performance. Customer satisfaction is chosen as performance factor. 72 system developing companies are surveyed that develop products consisting of hard-and software. Since agile methods have been successfully applied within software development our hypothesis i… Show more

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Cited by 12 publications
(5 citation statements)
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“…Agile development is a development process that adheres to the concepts of agile manifesto. The agile software development focuses over delivering values faster, with greater quality and predictability, and greater adaptability to respond to changed customer requirements [25][26][27]. Agile software development focusses over customer involvement at a higher level and also includes reviews from the project development team and the customer at regular intervals.…”
Section: Agile Software Developmentmentioning
confidence: 99%
“…Agile development is a development process that adheres to the concepts of agile manifesto. The agile software development focuses over delivering values faster, with greater quality and predictability, and greater adaptability to respond to changed customer requirements [25][26][27]. Agile software development focusses over customer involvement at a higher level and also includes reviews from the project development team and the customer at regular intervals.…”
Section: Agile Software Developmentmentioning
confidence: 99%
“…Jeffrey [15] and Moniruzzaman et al [16] introduced an introductions and overviews of agile software development and its methodologies, where their reports were summarized as the following, agile software development includes several methodologies that share common characteristics: iterative, adaptive (responding to the requirement changes), incremental, self-organizing team, fast delivering a high-quality software, and collaboration of the customer. In [3] by Markus et al agile software development methodologies have been investigated whether these methodologies have a positive impact on the satisfaction of the customers in case of dynamic requirements. The study emphasized that agile software development methodologies have a significant impact on improving the customer satisfaction positively.…”
Section: A Agile Software Developmentmentioning
confidence: 99%
“…Agile methodologies gained the attention in the field of software development where it is tailored to: manage the dynamic requirements, meet the customer satisfaction, and deliver the product in a way that suits the customer demands with the required quality [1][2], which in turn lead to achieve the aim of the software industry. The agile methodologies such as Scrum, Lean and Kanban have effective effect in the field of software engineering especially in software development [3].…”
Section: Introductionmentioning
confidence: 99%
“…Scrum is very suitable for software product development while Kanban is suitable for information and work flow management for regular production industries but still flow based approach of Kanban is more convenient than time boxed approach of Scrum [27] ; as procedural system flow reduces software failure by highlighting issues immediately [35] . The combination of Scrum and Lean based Kanban has been found very effective in Software Engineering Management [31] .…”
Section: Introductionmentioning
confidence: 99%